Places
Braze News
Find important community announcements, product releases, guides, and everything else you need to stay up-to-date on all things Braze and Bonfire Community.
Connection Lounge
Get to know your fellow Bonfire Community Members. From introductions to networking, finding a mentor to seeing who's going to an industry event, this is your hub for all things connection.
The Job Board
Post a role–or find a new one for yourself–in the job board for customer engagement professionals.
Community Resources
Your guide to using the Bonfire community. This is where articles about settings, search, likes and accepted solutions, and more live.Recent Content
2025 Torchie Awards: Our Final Categories + The People's Choice
7 MIN READ We’re in the final days before Forge and the countdown to the Torchie Awards is on! For this post, we dive into three of categories that always see the most entries: Collaborative Team of the Year, Creative Excellence, and Campaign of the Year. The submissions for 2025 were next level, and because of that we’re introducing something new this year: The People’s Choice Award for two of our award categories, Creative Excellence and Campaign of the Year. More on that in a moment, but first, check out the accomplishments of our nominees for Collaborative Team of the Year. Collaborative Team of the Year This award celebrates teams that have successfully worked across different departments and disciplines to create best-in-class campaigns. Crunchyroll A global, cross-functional team of 13 worked together to create a deeply personalized messaging experience for over 12 million members, resulting in over 3 million unique impressions. HBO Max Max Rewind 2024 was a globally executed, end-of-year personalized recap campaign that felt like a "Spotify Wrapped" for Max subscribers. A cross-functional team delivered this best-in-class, interactive experience, with CRM Ops leading the technical innovation by building it entirely in Braze despite lacking native tooling. This resulted in a stunning success, with a well-above average participation rate in the US and major press coverage. Jump This fully remote cross-functional team leveraged Braze to build a proprietary platform that delivers highly personalized, real-time fan experiences for clients, resulting in smarter campaigns and stronger fan connections. REA Group REA Group’s cross-functional team collaborated to expand their Braze expertise from B2C to B2B, resulting in record monthly active members in their B2B Customer app “Ignite” and a strong personalization stack, ready to accelerate even further. Sephora Sephora partnered across six different teams to tackle a critical Braze reimplementation, reducing their custom events from over 20,000 to a manageable 30, which led to a 549% year-over-year increase in revenue from a key campaign. SoFi A small, ambitious group at SoFi collaborated to create the "Money Moves" campaign, a highly personalized email that provided members with an insightful review of their financial progress, creating a blueprint for future data-driven campaigns. Your Vote Matters: Let’s talk about the People's Choice Awards Make your voice heard this year at Forge! For the first time ever, the community will decide on an additional winner for the People's Choice Award in two of our top categories: Campaign of the Year and Creative Excellence (hint: the ones you just read about!). During Forge, from September 29-September 30, you’ll be able to cast a vote for your favorite, whether you’re attending Forge in Las Vegas or attending Forge Digital, and determine who takes home the Torchie. Your vote will honor the teams and campaigns that have truly set a new standard for customer engagement. The winners People’s Choice for Creative Excellence and the People’s Choice for Campaign of the Year will be announced on the final day of Forge. Let’s learn about the finalists! Creative Excellence This award honors teams that use the Braze platform to create innovative, original messaging and unique customer experiences. In addition to the Torchie Award from Braze, this category is also eligible for the People’s Choice Award. ClassPass: Best of ClassPass ClassPass's "Best of ClassPass" campaign evolved from a simple idea to a globally scaled, multi-channel creative experience. Using Braze's Canvas, the team mapped a dynamic user journey that included in-app modals for voting, push notifications, emails, and a custom microsite for announcing winners. The campaign saw a 120% increase in in-app voting participation year-over-year and surpassed engagement benchmarks. Braze's features, like Smartling integration and dynamic variables, were key to personalizing content across five languages, proving that creativity and technology can drive authentic connection. HBO Max: Pre-finale IAMs HBO Max's "Pre-finale Voting IAMs" campaign transformed in-app messaging into an interactive, story-driven experience. The team used Braze's Multi-Page IAMs to invite users to predict outcomes for popular shows like House of the Dragon and The White Lotus, then instantly recommend new content based on their choices. This agility, enabled by Braze, allowed the CRM team to own the creative process end-to-end without relying on engineering resources. The campaign saw a significant lift in viewership for featured titles and proved that interactivity can build deeper user investment and loyalty. McDonald's: Unbagged For its "Unbagged" campaign, McDonald's used Braze to turn owned channels into a leading creative force. The campaign, which was a personalized, data-driven "tarot card" reading based on each customer's ordering behavior, was executed through 29 million individualized email and push notification experiences. Using Braze's advanced segmentation and dynamic content, McDonald's crafted over 700 unique story variations. The campaign went beyond metrics, strengthening fandom and emotional loyalty, and set a new standard for what CRM can achieve as a creative and cultural driver. RappiCard: Rosca RappiCard's "Rosca" campaign creatively leveraged a traditional Mexican ritual to drive in-app engagement. Using a custom HTML in-app message built in Braze, users could "cut" a digital Rosca to reveal a randomized, real-time reward. Braze powered the entire end-to-end experience, from handling random prize logic with JavaScript to using webhooks to assign rewards instantly. This approach pushed beyond traditional campaigns by creating a joyful, interactive ritual that increased the likelihood of promotion usage and fostered a deeper emotional connection with users. SoFi: Money Moves SoFi's "Money Moves" campaign was a highly personalized email that provided members with a financial "receipt" of their progress. The idea was to use Braze to showcase aggregated, sensitive data in a transparent and engaging way. The campaign used 31 novel custom attributes and 149 lines of Liquid logic to create a unique receipt for each member. The success of this campaign, which included the use of a third-party partner to add gamified "badges," proved that Braze's personalization tools can build trust and confidence with members, leading to a highly-regarded and impactful marketing message. Campaign of the Year This award recognizes campaigns that show strategic leadership and technical skill to build stronger relationships with customers. In addition to the Torchie Award from Braze, this category is also eligible for the People’s Choice Award. HBO Max: Paris Summer Olympics For the Paris Summer Olympics, the HBO Max EMEA team faced the challenge of delivering over 2,000 real-time communications to 13 markets. They solved this with Braze by building an automated messaging engine using API-triggered Canvas Flows, Connected Content, and Liquid logic. This innovation, including AI automation for key moment alerts, saved over 1,300 hours of manual work and resulted in a high streaming rate of Olympic content, well above the benchmark. The campaign demonstrated a repeatable framework for future live events and significantly boosted engagement. Ibotta: Project Egg Ibotta's "Cheap Eggs Program" was a rapid, four-week campaign launched in response to rising egg prices. Using Braze, the team quickly deployed a universal offer via Content Cards and Push Notifications, reaching a wide audience and driving strong performance. The campaign generated 643 million impressions and led to 319,000 offer redemptions, with 85% of egg offer redeemers also engaging with other content. This agile, data-driven approach not only delivered a significant lift in business metrics but also generated strong earned media coverage and strengthened user trust. RappiCard: Legacy RappiCard's "Legacy" campaign was a gamified experience built with Braze to drive sustained user engagement and financial activity. The campaign used custom HTML in-app messages to create an interactive "level-up" journey where users completed goals to evolve an axolotl avatar and unlock rewards. This strategy, fully orchestrated with Braze Canvas and webhooks, led to significant behavioral uplifts, including a 337% increase in utility bill purchases and a 45% increase in physical card purchases. The campaign was fully automated, required no engineering resources, and established a new growth layer for the company. SoFi: Invest Milestones SoFi's "Invest Milestones" program was designed to engage members beyond onboarding by celebrating their financial progress in real time. The evergreen program, built with Braze, delivers behavior-based messaging triggered by actions like placing a first trade or reaching a portfolio value threshold. This personalized approach has driven over $60 million in net new deposits and achieved a deposit rate nearly four times higher than the benchmark. The program created a scalable framework that allows the marketing team to launch new moments quickly, reducing manual work and driving long-term financial growth for both members and the business. Wendy's: Fresh Picks - March Madness Wendy's "Fresh Picks" campaign leveraged Braze to create an interactive March Madness experience, allowing customers to make tournament predictions. Using Braze's in-app messaging and webhook functionality, they seamlessly integrated with their loyalty platform to award points for correct picks. This multi-channel approach drove over 10 million in-app impressions, attracting over 550,000 new digital accounts and resulting in 1.12 million national offer redemptions. The campaign streamlined operations and delivered significant business impact by turning a passive event into an active, rewarding experience. Good luck to all our finalists–see you at Forge! Join us at Forge to celebrate all the finalists, learn from the best in the industry, and cast your vote for the People's Choice Award. If you can’t meet us in Las Vegas, join us for Forge Digital! Whether you're a long-time member of the community or just getting started, Forge is where you’ll gain the insight, inspiration, and support to stand out by using your creativity in new ways. See you soon!Get to know our 2025 Torchie Awards finalists
5 MIN READ The competition for the Torchie Awards was fierce this year, and our finalists represent the top tier in a field crowded with creativity. Let’s dive into the stories of our finalists for four categories: Bonfire Community Leader of the Year, Rising Marketing Star, Marketing Leader of the Year and Braze for Impact. Bonfire Community Leader of the Year This award recognizes a community member who stands out for helping other Braze users. We are continually impressed by the passion, dedication, and collaboration in the Braze Bonfire community. You all really look out for each other, and bring a spirit of innovation and desire to grow in everything you do. Let’s meet our finalists! Allan Heo, Founder & CEO at For Now Marketing Allan, a 2024 runner-up for Bonfire Community Leader of the Year, is a dedicated Braze professional who empowers the marketing community. As a Badge, Discussion, and Solutions Leader, he's a prolific contributor to the discussion boards, sharing educational resources and guides daily. Daphné Leblanc, Director of Lifecycle Marketing & CRM at Spark Networks As a Bonfire Marketer of the Month and a tenured Braze user, Daphné empowers her peers on their journey with Braze. During her popular Ask Me Anything session on Bonfire, she shared tactical ways to center personalization in a core lifecycle marketing strategy and expanded on trends from the 2025 Customer Engagement Review. Lior Peleg, Co-Owner at HippoCampus Tech LTD Lior is on a mission to create tools and content useful to all Braze users—and as a member of Braze Bonfire, he doesn't gatekeep! He's an active contributor to the discussion boards, sharing his expertise and valuable resources for the community to leverage. Manoj Kumar, Technical Lead at Digitas This is the second year in a row that Manoj has been a finalist for the Bonfire Community Leader of the Year, for good reason! Manoj consistently contributes to Bonfire, and is leader in Badges, Solutions, and Discussions. Whether he’s troubleshooting a bit of Liquid on someone’s post or helping them to understand how to push the boundaries of Canvas, Manoj is always willing to share his expertise. Ted Scott, Sr. Solution Architect, Braze at Cognizant A long time Braze expert, Ted is extremely active on the Bonfire Community, both in answering questions and helping fellow community members out with problems big and small. He’s also passionate about the ever expanding Braze ecosystem of careers, and helps to boost and amplify roles posted on the Bonfire Job Board. Rising Marketing Star This award recognizes exceptional new users of the Braze platform who show great promise and use technology to support stronger customer relationships. While they might be new to customer engagement or to Braze, they are no stranger to success! Here’s a peek into their stories. Divyanshu Pandey, Associate, CRM at Chegg Divyanshu, an exceptional early-career marketing technologist, earned four Braze certifications in one year and created automation scripts and validation checklists that have saved hours of manual work and become best practices across teams. Ellie Ledwith, Sports Content Deputy Manager at bet365 Ellie played a critical role in her company's transition to Braze from outdated tools, leading the effort to create a complex and dynamic email footer system and training over 100 staff members. Lindsey Spillman, CRM Specialist at Wendy’s In just over a year, Lindsey transformed the CRM program at Wendy’s, increasing campaigns from 15 to over 50 unique touchpoints per month and achieving a 66% increase in loyalty sales year-over-year. Maxim Radoczy, Lifecycle Marketing Lead, Engagement at Canva Despite a lack of direct management experience, Maxim launched Canva’s first "Next Best Action" model, which delivered a 55% uplift in engagement, and is now leading an initiative that incorporates predictive models and generative AI. Nicholas Baltovski, Lifecycle Marketing Manager at Venmo Nicholas went from no experience in lifecycle marketing to leading some of Venmo's most impactful programs, delivering millions in incremental profit and getting promoted twice in two years. Marketing Leader of the Year This award honors marketing executives who demonstrate excellence in leadership and customer engagement. They’re taking their team to new heights and their strategy to the next level, and have the results to prove it. See for yourself! Jason Feldman, Senior Director, Customer Experience at BEES US Jason championed the adoption of Braze to digitize operations across 26 countries, using advanced solutions like a dynamic email template that saves over 125 hours per month. Josh Hanson, Associate Director - Growth Marketing at Optus Sport Josh transformed the company's lifecycle marketing from a fragmented function into a strategic, data-driven engine, leading to a 50% increase in offers converted via Braze and a 5% increase in minutes watched. Maria Bonello, Subscriber Engagement Director at MGM+ As a solo marketer, Maria built MGM+'s customer engagement program from the ground up, engineering a robust automation system using Connected Content and APIs to deliver real-time, dynamic messaging at scale. Melissa Neikirk, Director of Lifecycle at Remitly Melissa's empathetic and experimental approach to lifecycle marketing led to a 400x increase in daily email click-through rates and the creation of a digitized, full-year customer journey map that has been instrumental for cross-functional teams. Pedro Solís Cámara, Head of Growth at RappiCard As Head of Growth, Pedro created a unified vision that integrated growth, engagement, and financial performance, leading to a 40% increase in portfolio value and a 70% improvement in retention. Braze for Impact This award recognizes companies that have used the power of Braze to create positive social change within their communities. In addition to being recognized at our flagship event Forge, the winner of this award will also be able to direct a $10,000 grant from the Braze for Social Impact Fund to the charity of their choice. Boys and Girls Club of America Boys and Girls Club of America completely reimagined their internal and external communications with Braze, helping them improve their CEO email open rate by 5% and drive a 61% increase in email revenue from critical fundraising campaigns. iFood iFood used Braze to engage delivery drivers in two social impact initiatives: "My High School Diploma," a program aimed at completing high school and enabling drivers to enter higher education, and "Decola," which is an online course platform. This platform offers learning options for iFood's internal topics, as well as entrepreneurship, financial education, workplace safety, delivery safety, motorcycle maintenance, among others. Over the past year, iFood engaged more than 370,000 delivery drivers in the education initiative, with the educational platform on the app recording over 1 million course completions. Braze was instrumental in providing strategic, segmented, and automated communications, saving iFood's team time while enabling deeper and smarter data and strategy analysis. Venmo Venmo’s Small Business Grant initiative used Braze to generate over 150 million impressions, driving incremental business sign-ups and 50,000 grant applications to support small businesses from historically excluded communities. Volo Sports Through Canvas flows, Volo introduced new players to its charitable arm, the Volo Kids Foundation, driving a 41% volunteer recruitment rate and helping provide free youth sports programs to over 70,000 kids. Ready to see who takes home the Torchie? Join us at Forge to celebrate all the finalists, learn from the best in the industry, and cast your vote for the People's Choice for Creative Excellence and the People’s Choice for Campaign of the Year. Whether you're a long-time member of the community or just getting started, Forge is where you’ll gain the insight, inspiration, and support to stand out by using your creativity in new ways.Announcing the 2025 Torchie Awards Finalists
4 MIN READ Announcing the 2025 Torchie Awards Finalists Every year, Braze honors the marketers and brands redefining what’s possible in customer engagement. Whether you’ve launched a killer campaign, driven real impact, or led with creativity and heart, we want to celebrate you. This year, we received over 270 outstanding submissions across 11 categories, and one thing is clear: the Braze community is leading the way. Your creativity, passion, and incredible stories inspired us. The results were so close in every category that this year, we’re doing something new to bring you into the selection process. Your Vote Matters: The People's Choice Awards Get ready to make your voice heard at Forge! For the first time ever, the community will select an additional winner for the People's Choice Award in two of our top categories: Campaign of the Year and Creative Excellence. Over the next few weeks, we’ll be sharing more about the finalists in these two categories, so you can get to know their stories and the impressive work they’ve done. At Forge, from September 29–September 30, you'll be able to cast your vote for your favorite, whether you're attending in Las Vegas or joining us for Forge Digital. Your vote will honor the teams and campaigns that have truly set a new standard for customer engagement. The People's Choice winners will be announced on the final day of Forge. Meet the 2025 Torchie Awards Finalists But first, it’s time to reveal all of the finalists for the 2025 Torchie Awards! Customer Awards Bonfire Community Leader of the Year This award recognizes an outstanding community member who is known for helping other Braze users in the Bonfire community. Our finalists are: Allan Heo (For Now Marketing) Daphné Leblanc (Spark Networks) Lior Peleg (HippoCampus Tech LTD) Manoj Kumar (Digitas) Ted Scott (Cognizant) Braze for Impact This award recognizes companies that have used Braze to create positive social change within their communities. The finalists are: Boys and Girls Club of America iFood Venmo Volo Sports Campaign of the Year This award recognizes campaigns that show strategic leadership and technical skill to build stronger relationships with customers. This year's finalists are: HBO Max: Paris Summer Olympics Ibotta: Project Egg RappiCard: Legacy SoFi: Invest Milestones Wendy's: Fresh Picks - March Madness Collaborative Team of the Year This award celebrates teams that have successfully worked across different departments and disciplines to create best-in-class campaigns. The finalists are: Crunchyroll HBO Max Jump REA Group Sephora SoFi Creative Excellence This award honors teams that use the Braze platform to create innovative, original messaging, and unique customer experiences. Our finalists for the year are: ClassPass: Best of ClassPass HBO Max: Pre-finale IAM McDonald's: Unbagged RappiCard: Rosca SoFi: Money Moves Marketing Leader of the Year This award honors marketing executives who demonstrate excellence in leadership and customer engagement. The finalists for 2025 are: Jason Feldman, Senior Director, Customer Experience at BEES US Josh Hanson, Associate Director - Growth Marketing at Optus Sport Maria Bonello, Subscriber Engagement Director at MGM+, Prime Video & Amazon MGM Studios Melissa Neikirk, Director of Lifecycle at Remitly Pedro Solís Cámara, Head of Growth at RappiCard Rising Marketing Star This award recognizes exceptional new users of the Braze platform who show great promise and use technology to support stronger customer relationships. The finalists are: Divyanshu Pandey, Associate, CRM at Chegg Ellie Ledwith, Sports Content Deputy Manager at bet365 Lindsey Spillman, Senior Specialist, CRM at Wendy's Maxim Radoczy, Lifecycle Marketing Lead, Engagement at Canva Nicholas Baltovski, Lifecycle Marketing Manager at Venmo Partner Awards Partner Campaign of the Year This category recognizes a partner who delivered a groundbreaking campaign with Braze and set new standards in creativity and customer engagement. The finalists are: AKQA, for KFC Australia Dwarf, for Spenn (Norwegian and Strawberry hotels) Publicis Groupe, for McDonald's US VML, for Pizza Hut Service Partner of the Year This award celebrates a service partner who significantly advanced their Braze practice through comprehensive training and innovation to markedly improve business outcomes. Our 2025 finalists are: Marketing Decisions Merkle Stitch VML Technology Partner of the Year This award goes to a technology/ISV partner that has enhanced Braze through key integrations and collaboration, benefiting our team and our customers. The finalists are: AWS Contentsquare Segment Snowflake Transformation Partner of the Year This award honors a partner whose innovative solutions have transformed a single client’s business and drastically enhanced their customer experience capabilities. Our finalists are: Deloitte Digital ANZ, for Foxtel Ragnarok, for Hand & Stone Stitch, for Taco Bell TELUS Digital, for White Castle Ready to see who takes home the Torchie? Join us at Forge to celebrate all the finalists, learn from the best in the industry, and cast your vote for the People's Choice Award. Whether you're a long-time member of the community or just getting started, Forge is where you’ll gain the insight, inspiration, and support to stand out by using your creativity in new ways.The 2025 Torchie Awards: Partner Categories
5 MIN READ The Braze Alloys ecosystem includes the best of the best, whether you’re looking for a partner in technology or solutions. The partner categories of the Torchie Awards aim to celebrate this community of innovators who help brands of all sizes take the craft of customer engagement to the next level. Let’s meet our finalists for the Partner Campaign of the Year, Service Partner of the Year, Technology Partner of the Year, and Transformation Partner of the Year. Partner Campaign of the Year This category recognizes a partner who delivered a groundbreaking campaign with Braze and set new standards in creativity and customer engagement. AKQA for KFC AKQA worked with KFC Australia to bring a fresh spin to “Christmas in July” through an interactive advent calendar experience inside the KFC app. Customers received unique daily offers via animated in-app messages powered by Braze Catalogs and Liquid scripting. A VIP contest added aspirational appeal, while full automation enabled real-time optimization and personalization at scale. The campaign became KFC’s most successful acquisition effort ever. Dwarf, for Spenn (Norwegian and Strawberry Hotels) Spenn, jointly owned by Norwegian and Strawberry Hotels, is a first-of-its-kind, cross-industry loyalty currency launched to unify and modernize how Nordics-based consumers collect and redeem points across travel, hospitality, and a growing network of partners. Built with a modular, API-first architecture and powered by Braze for real-time, personalized communication, the platform is designed for long-term scale and partner expansion. In just 9 days, 100,000 users registered, and the app became the #1 App Store download in Norway. Over 80% of partner members connected a loyalty program in the Spenn app, enabling them to earn and use Spenn across partner programs. Spenn’s in-app Christmas campaign drove over 80,000 daily active users, showcasing the platform’s strong engagement. Meanwhile, emails sent through Braze as part of the same campaign achieved a 98.29% delivery rate, 58.14% unique open rate, and an 18.11% click rate—far surpassing industry benchmarks. Publicis Groupe for McDonald's McDonald’s and Publicis launched a first-of-its-kind weather-triggered campaign using Braze and AccuWeather to drive McDelivery orders based on local, real-time weather conditions. By defining “unseasonable” and “inclement” weather uniquely for each zip code, the team ensured messaging was hyper-relevant—prompting orders when weather made delivery most appealing. The system was fully integrated within Braze using Connected Content, Content Blocks, and Catalogs to streamline processing and reduce API calls. VML for Pizza Hut To engage fans during March Madness, a critical opportunity to drive sales, VML partnered closely with Pizza Hut and the NCAA to co-create a comprehensive ecosystem that drove first-time purchases and encouraged repeat orders, utilizing Braze’s platform for personalized messaging across multiple channels. The Hutty campaign uniquely blended cutting-edge AI technology with real-world experiences, generating significant buzz through a creative pre-launch strategy. Service Partner of the Year This award celebrates a service partner who significantly advanced their Braze practice through comprehensive training and innovation to markedly improve business outcomes. Marketing Decisions Marketing Decisions has rapidly scaled its practice over the past year, expanding its Braze client base to over 70 brands. Their hands-on delivery includes complex migrations and active participation in Braze’s Customer Success pilot initiative, managing success plans to drive long-term client value. Merkle Merkle has significantly deepened its investment in the past year, driving enterprise client wins, expanding globally, and delivering strong results through strategic collaboration. With 221+ Braze certifications, a dedicated EMEA CoE, and a scalable global delivery model, Merkle is positioned to grow Braze adoption and innovation. Stitch Stitch has redefined what it means to be a Braze services partner, helping customers go further, faster. Their team of Braze-first strategists, with over 600 certifications across the US, Canada, Mexico, and the UK – help to drive adoption, scale campaigns, and strengthen data foundations to deliver real business results. Stitch’s innovative support helps customers turn manual workflows into automated systems and unlocks creative ways to engage customers from go-live and beyond. VML VML consistently delivers solid performance across impact, innovation, and execution in their work with Braze. They effectively contribute to our customers' success by helping to achieve measurable business outcomes and tackle significant strategic hurdles. Their approach to innovation involves thoughtfully applying Braze and other tools, demonstrating a capacity for creative solutions. Technology Partner of the Year This award goes to a technology/ISV partner that has enhanced Braze through key integrations and collaboration, benefiting our team and our customers. AWS AWS is helping customers move faster and engage smarter with innovations like Customer Data Integration (CDI), Amazon Personalize, and Bedrock AI. These integrations empower brands to unlock advanced AI and machine learning capabilities, accelerate time-to-value, and expand into new industries with tailored solutions — driving more personalized and impactful customer engagement. Contentsquare Contentsquare is making a growing impact in the Braze ecosystem by helping brands better understand customer behavior and deliver more personalized, impactful experiences. Together, we’re deepening our integration and co-developing new capabilities, with a roadmap of solutions planned for 2025 and beyond, all designed to help customers unlock greater value and engagement. Segment Segment has been helping brands deliver richer, more personalized communications across channels like email, SMS, and WhatsApp since 2019. With 300+ customers using the Segment integration, they’ve been powering an average of 45 billion API calls each month to fuel seamless, data-driven engagement. With ongoing investment in their integration and product innovation, Segment continues to empower marketers to move faster and create more impactful customer experiences. Snowflake Snowflake continues to push innovation that helps marketers move faster and work smarter. Together with Braze, they’re developing an AI-powered feature that lets teams query campaign data in natural language—no dashboards or IT requests needed. Building on the success of the Braze Instant Insights (BII) Native App for reporting, Snowflake continues to help marketers unlock deeper insights and drive more effective engagement. Transformation Partner of the Year This award honors a partner whose innovative solutions have transformed a single client’s business and drastically enhanced their customer experience capabilities. Deloitte Digital ANZ Deloitte Digital ANZ is being recognized for driving significant, Braze-centric transformations for multiple enterprise clients in ANZ, consistently migrating them from legacy systems to deliver enhanced value. Ragnarok To unify fragmented franchise communications, Ragnarok partnered with Hand and Stone to migrate 550+ spa locations from a legacy ESP to Braze. The engagement included complex data integrations, advanced personalization and deep change management to replace hundreds of campaign variations with a dynamic, centralized system. Stitch Stitch teamed up with Taco Bell to transform their campaign workflows by leveraging AI, automation, and more advanced Braze features. By streamlining and optimizing their processes, like manual QA, Stitch unlocked valuable bandwidth — empowering their team to experiment more freely and tackle more complex use cases within Braze. TELUS Digital TELUS Digital helped White Castle transform its underperforming loyalty program into a personalized, gamified experience powered by Braze. They led the full redesign using custom segmentation, dynamic content, and triggered journeys to deepen engagement. By making smart use of Braze’s advanced capabilities, TELUS Digital delivered a measurable uplift in digital performance and loyalty impact aligned to White Castle’s long-term growth goals. Ready to see who takes home the Torchie? Join us at Forge to celebrate all the finalists, learn from the best in the industry, and cast your vote for the People's Choice Award. If you can’t meet us in Las Vegas, join us for Forge Digital! Whether you're a long-time member of the community or just getting started, Forge is where you’ll gain the insight, inspiration, and support to stand out by using your creativity in new ways.Open role: Senior Director, CRM Strategy and Martech Tools (iHeartRadio)
Sharing the following job listing from iHeartRadio! Find it here to apply: https://iheartmedia.wd5.myworkdayjobs.com/en-US/External_iHM/details/Senior-Director--CRM-Strategy-and-Martech-Tools--iHeartRadio-_Req36939-4 The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have: More #1 rated markets than the next two largest radio companies combined; We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix; iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America; We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour; iHeartRadio is the #1 streaming radio digital service in America; Our social media footprint is 7 times larger than the next largest audio service; and We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone. Only one company in America has the #1 position in everything audio: iHeartMedia! If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do! What We Need: We’re seeking a strategic CRM and Martech leader to deepen engagement with iHeartRadio app users. You’ll drive personalized, data-driven communications and oversee our Martech stack to grow and retain audiences. At iHeartMedia—the #1 leader in audio—your work will power the connections between listeners and the voices they trust, helping us deliver meaningful experiences across radio, podcasting, and digital platforms. What You'll Do: Own direct communications with iHeartRadio app users and prospects across email, push, SMS, and in-app channels Lead the Martech stack—define requirements, drive data collection, and segment first-party audiences Design and execute personalized lifecycle journeys and triggered touch points to boost engagement Collaborate cross-functionally with product, marketing, and analytics teams to ensure data fidelity Evaluate and optimize marketing tech platforms; lead adoption of new tools to enhance retention Drive CRM strategies using behavioral data, listening patterns, and personalization unique to iHeartRadio Bring deep expertise in Martech, CRM, lifecycle marketing, and marketing automation Stay ahead of emerging tech trends and apply them to a dynamic audio and content ecosystem Key Responsibilities: Launch data-driven, multi-channel campaigns (email, push, SMS, in-app) via Braze to boost engagement and retention Own and optimize Martech platforms—CRM, Appsflyer, Amplitude, and automation tools tailored to iHeartRadio Lead audience segmentation and deploy personalized campaigns across all touch points Partner with data teams to refine infrastructure and ensure seamless Martech integration Analyze CRM performance and tie results to business outcomes with actionable insights Align with marketing, sales, and product teams to support launches, talent engagement, and promotions Map customer journeys to deliver a seamless app experience Drive unified data and campaign execution through Martech-CRM-analytics integration Build and mentor a high-performing CRM and Martech team Scout and implement emerging tools to stay ahead in a fast-evolving media landscape What You'll Need: Bachelor’s degree in Marketing, Business, or a related field. 5+ years of experience in Martech and CRM, with at least 2 years in a leadership role. Proven experience with centralized data warehouses, CDPs, CRM platforms (e.g., Braze), and marketing automation tools. Strong understanding of complex Martech ecosystems and advanced analytics tools (e.g., Amplitude). Expertise in customer segmentation, personalized marketing campaigns, and optimizing consumer journeys. Excellent leadership and project management skills with the ability to manage cross-functional teams. Analytical mindset with experience leveraging data to inform strategy and decision-making. What You'll Bring: Respect for others and a strong belief that others should do this in return Demonstrated initiative and achievement-oriented leadership Ability to manage several projects at a time Growth mindset and desire for continued knowledge sharing and learning Understanding of impact of your own decisions and decisions of your team Strong business insights that contribute to resolving complex problems Catalyst for new and innovative ideas Ability to identify and support new opportunities for continued improvement across business Ability to interact with individuals of all levels and maintain professional relationships Strong relationships with other leaders with the ability to manage external business partners where appropriate Compensation: Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data. $130,000 - $160,000 Location: New York, NY: 125 West 55th Street, 10019 Benefits: iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following: Employer sponsored medical, dental and vision with a variety of coverage options Company provided and supplemental life insurance Paid vacation and sick time Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing A Spirit day to encourage and allow our employees to more easily volunteer in their community A 401K plan Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more! We are accepting applications for this role on an ongoing basis. The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Non-Compete will be required for certain positions and as allowed by law. Our organization participates in E-Verify. Click here to learn about E-Verify. About Us iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month – we specialize in radio, digital, social, podcasts, influencers, data, and events across the nation and provide premier opportunities for advertisers. Visit iHeartMedia.com to learn more about us. Please review our Privacy Policy and Terms of Use.
Hiring: CRM Executive at Animal Friends, UK Remote
Learn more and apply here Are you ready to make your mark in a fast-growing, customer-focused business that’s redefining how we engage with pet owners and veterinary practices? We’re looking for a CRM Executive to join our dynamic Customer Engagement team. You’ll play a key role in delivering multi-channel CRM campaigns that keep our customers informed, supported, and loyal – all while helping us develop a best-in-class experience for pet owners across the UK. Base salary: up to £29016 plus great benefits What you’ll be doing: Supporting the planning and delivery of CRM campaigns across email, SMS, and digital touchpoints. Working closely with the team to execute targeted, personalised campaigns that span the full customer lifecycle – from acquisition and onboarding to retention and re-engagement. Helping to roll out co-branded campaigns with our veterinary practice partners – ensuring messaging is aligned, effective, and consistent. Assisting with Animal Friends Insurance (AFI) core CRM activity, including welcome, renewal, and retention communications. Collaborating with internal teams including Digital, Customer Service, and Compliance to ensure campaigns are accurate and compliant. Monitoring campaign performance and supporting reporting to help the team continuously optimise based on key CRM metrics. Supporting the creation and delivery of transactional and lifecycle communications that improve the customer experience. Ensuring all communications adhere to GDPR and internal data privacy standards. What we’re looking for: Proven experience working on CRM or email marketing campaigns – either in-house or agency-side. Working familiarity with CRM platforms or marketing automation tools (e.g. Braze, Emarsys, Ometria or similar) A keen eye for detail and an interest in using customer data and insights to drive better outcomes. Experience in pet insurance, veterinary, or regulated industries is a bonus – but not essential. Experience of co-branded or B2B2C campaigns is nice to have, but training will be provided. Why Animal Friends? We believe in working hard, striving for the best, and enjoying the journey. We’ve cultivated a collaborative and supportive environment where every team member is valued. While we're focused on achieving great things, we have a strong commitment to a healthy work-life balance. This is a role where you can build a career, bring your best self to work, make a tangible difference, and be part of a team that’s as passionate as you are. Benefits of working with Animal Friends We recognise that your hard work shouldn’t come without its perks, so here`s a little list of some of the things you can expect to get from us: 25 days annual leave plus bank holidays and we give you your birthday off Fully paid day off for charity work 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation app JOII We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice Most importantly, you`ll be working within a courageous, passionate and kind-hearted team Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence. We offer accessibility help with application forms which is available via the jobs page of our website. As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.
CRM and Marketing Manager
Great American Media is home to the family-friendly portfolio of brands Great American Family, Great American Faith & Living, and Great American Pure Flix. We are dedicated to our audience, and we believe that strong brands and high-quality programming create an unparalleled fan experience across the Great American Media portfolio. We are seeking a growth-centric, excellence-focused CRM & Marketing Manager to join our team. Ideal candidates will be able to work onsite at our Texas Headquarters (Arlington, TX 76006), Arizona office (Scottsdale, AZ 85255), or New York Office (New York, NY 10019). Job Purpose The CRM & Marketing Manager assists Marketing leadership with various initiatives and is responsible for direct-to-consumer communication through email, SMS, and in-app technologies. This role encompasses the entire process from concept through delivery, including the creation and ongoing maintenance of contact lists and workflow automations. The role may assist with all brands in the Great American Media portfolio but will focus primarily on Great American Pure Flix. The ideal candidate has outstanding written communication and copywriting skills, and is well-versed in email marketing, HTML design, email automation systems, and in-app communication best practices. Duties and Responsibilities Maintain and optimize existing direct-to-consumer email strategies to guide prospects through the member journey, including support within each lifecycle stage. Design and build engaging emails that are visually appealing and optimized for various email clients. Utilize marketing automation tools to personalize email communications based on customer behavior and lifecycle stages. Collaborate, develop, and execute comprehensive direct-to-consumer communication strategies that align with overall brand objectives, driving traffic, engagement, and conversion across email, SMS, and in-app. Collaborate with internal Marketing leadership and external vendors to conceive, develop, and update personalized communications and strategies based on customer behavior and lifecycle stages. Collaborate cross-functionally with the Marketing, Product and Customer Support to ensure alignment and consistency of direct-to-consumer communication strategies, campaigns, and messaging across identified channels. Work across the organization to execute and maintain an email marketing strategy that supports marketing and broader company goals – consisting of marketing and transactional communications. Assist in briefing our internal creative design team, ensuring the timely delivery of engaging and on-brand assets. Project manage each email creative from concept, to request, and through the creative approval process. Monitor and report on key performance indicators (KPIs) to measure the effectiveness of direct-to-consumer communication initiatives, providing regular updates and actionable insights to stakeholders. Focus on results by forecasting, measuring, and reporting metrics on digital member communications projects. Exhibit a passion for direct-to-consumer communication and the email marketing profession by continually learning, understanding, and developing best practices and sharing that knowledge generously across the team. Exhibit passion for the streaming industry and share insights, competitor innovations, and trends broadly. Exhibit a passion for growth and marketing by assisting with various initiatives, such as blogs, etc. Other projects and responsibilities as assigned. Qualifications Must be willing to work outside of standard business hours based on business needs (evenings, weekends, holidays, etc.). High school diploma or equivalent required. Bachelor’s degree in television, marketing, business, or related field preferred. 2+ years’ experience managing large-scale email marketing campaigns required. Hands-on email marketing platform experience, Braze and HubSpot are preferred. Working knowledge of HTML. Highly organized with strong project management skills. Strong written and interpersonal communication skills. Ability to analyze data and trends for continual improvement in marketing campaigns. Self-starter, passionate, committed with a high level of energy. Comfortable meeting deadlines and working in a fast-paced environment. Direct Reports None. Compensation, Benefits and Application Process Competitive base salary commensurate with experience. We offer a comprehensive benefits package including: 401(k) retirement plan with employer match Employer paid medical, dental and vision insurance Employer paid STD and LTD Employer paid life insurance and AD&D plus voluntary supplemental options Pet Insurance Comprehensive paid time off – vacation, sick leave and holidays CLICK HERE TO APPLY (and please let me know if you apply so I can flag it!)Looking for a Braze Expert to run our platform
Job Description We’re looking for a highly-talented Marketing Automation Manager to join Procore’s Customer Lifecycle team and build out complex end-to-end Adoption, Cross Sell, and Product Lifecycle journeys in our Braze platform. In this role, you’ll be responsible for working with highly cross functional teams from across the business to design integrated Customer Journeys that leverage real time data, ML predictive models, dynamic personalization, and AI tool integrations that are all aimed at driving significant impact on bottom line business metrics such as Churn, Expansion, Adoption, CLV and Cost to Serve. As a Marketing Automation Manager, you’ll partner with teams across marketing, CS, Product, and engineering to find creative, data-driven ways to test and iterate our way towards a highly effective Customer Experience. This will require you to gain a working knowledge of Procore’s data and processes beyond just Braze. You will need to be able to scope data integrations with 3rd party platforms, including custom integrations when a pre-built connector does not exist. This position reports into the Director of Customer Lifecycle Marketing and will be based in any of our U.S. or Canadian offices or work remotely from those regions. We’re looking for someone to join us immediately. What you’ll do: Own and manage Procore’s Braze platform at an operational level (eg programs, campaigns, and data integrations) Work closely with our data and engineering teams to understand the source, nuance and use cases for our custom data integrations and CDP. Align tightly with the Lifecycle marketing team to help design and deliver highly personalized, omni-channel nurtures and campaigns. Collaborate with our Analytics teams to ensure that all Marketing campaigns are tagged appropriately and passing the correct data back to our CDP for analysis. Work with other Technology leaders and teams across Procore to find opportunities to integrate our MarTech in better, smarter ways. Suggest new technologies or workflows to integrate AI and other platforms into our work. Help design and manage pilot programs and evaluations of these new ideas. Support regional teams as our global Braze leader with guidance, training, and ‘Campaigns in a Box’. What we’re looking for: 6+ years of proven work experience in marketing automation, customer lifecycle, or similar role (preferably in a B2B SaaS environment). Expertise in the Braze platform and experience working with In-App messages, Content Catalogs, Content Cards, Behavioural-driven campaign triggers, dynamic content using Liquid logic, and setting up A/B testing groups. Bachelor’s degree preferred or equivalent work experience required. For example: Experience in the end-to-end design, development and management of global marketing programs, strategies and/or processes. Experience either working at a Marketing Automation agency, or managing an agency from the client perspective. An analytic mindset and skills to measure performance with a data-driven approach to decision making. A deep understanding of customer segmentation and how various marketing channels compliment each to support successful omni-channel campaigns. Ability to analyze what’s working and what’s not, and directing teams to maximize effectiveness. Demonstrated interpersonal skills, ability to build strong relationships and partner across teams. About Us Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law. Perks & Benefits You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events. Additional Information Base Pay Range $114,400 - $157,300. Eligible for Bonus Incentive Compensation. Eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Staff CRM Solution Architect @ Intuit
Apply Now Job Overview Our team is seeking a visionary CRM Solutions Architect to design, build, and scale our next generation of CRM capabilities. This is a pivotal role for an individual who thrives on architecting elegant, scalable, and resilient technology solutions. Your mission will be to design, optimize, and scale our end to end platform capabilities, enabling our teams to deliver high-velocity, deeply personalized, and data-driven customer experiences. This is a unique opportunity to build foundational, "0-1" capabilities within a sophisticated, enterprise-scale ecosystem. You will be joining a high-achieving team that is defining the future of how we connect with our customers. This role is about architecting the platforms that power the entire customer lifecycle; it is a platform enablement position, not a campaign execution role. As the CRM Solutions Architect, you drive the solution and technical architecture for new CRM capabilities. You will be the critical bridge between Go-To-Market (GTM) commercialization and technology teams translating ambitious business goals into robust and scalable platform capabilities. Apply Now
