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Learn the ins and outs of every channel that Braze supports—from email, SMS, and WhatsApp to in-app messages, push notifications, paid media, and more.
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Trying to implement winning strategies? Bring your questions about A/B testing, optimization with BrazeAI™, and creative personalization here.
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Find answers and ask questions about our 100+ turnkey partner integrations, customizable SDKs, APIs, cloud data ingestion, and more.Recent Content
Braze Tutorial: How To Send A 6-Month Renewal Reminder Email
Happy Friday everyone! A fun video we made last week on how to send a 6-month reminder email. Understanding the date filter and unix time really unlocks SO many different time-related use cases. And while it still feels hacky… “abort everyday except one” is still the solution for many use cases also 🙏🏻 Let us know any questions! https://www.youtube.com/watch?v=M_3CnOwBc1I
Search Function
Is anyone else baffled by how bad the search function is specifically when searching email templates. I can copy and paste the exact email template name into the search bar and it still wont pull up just that one email. It looks like it finds anything with any word in it that matches my search. Surely there is a workaround to make this not awful right?Microsoft Deliverability
I am currently ~35 days into IP warming. Since the start I've had issues with Microsoft. Even when sending ~137 emails a day to highly engaged openers I was marked as spam. Perhaps I moved to quickly with IP warming? I've reeled back to only send to people who opened every email for over 3 months (supposably) before switching email platforms. I'm still being marked as spam. My complaint rate is 0 percent. This is the soft bounce error I keep getting from microsoft in my message activity log: 550 5.7.1 {hash}, messages from [a.b.c.d] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [Name=Protocol Filter Agent][AGT=PFA][MxId={hash}] [{base64} {hash}:31:50.583Z {hash}] I've reached out to microsoft several times and this is what they get back with: "The connection and throttling limitation against your IP has been set to a more appropriate level based on your reputation. Please note that this does not guarantee that your mail will be delivered to a user’s inbox, only that it will no longer be subject to the previous thresholds unless your IP/domain reputation degrades (or) until it exceeds its revised thresholds." I'm at a loss for what to do. Should I scale way back and start IP warming again from 10 emails? This is my Microsoft SNDS email performance page:
How to limit a modal from appearing on specific pages?
We have a modal on the website and currently it appears across all pages. I would like to limit the modal to only fire on the homepage and not the product pages or any other page. But I cannot figure out an option within the filters to make this happen? Any thoughts? We are on Shopify.
Contact Card Displaying original.vcf when testing canvas
I'm testing a new canvas to send SMS/MMS and am including a contact card. The contact card when I test the canvas displays as original.vcf. Is this just because it's a test or is this how it's going to appear to customers? Once the card is opened it shows our logo and contact info appropriately but it looks like spam in the thread.
Email Forwards - Measuring them and Reducing Content Changes
Hello, Recently did some testing with email forwards and noticed a few things, Content set to appear only on mobile/desktop both show up in fowarded email version. Spacing between content blocks seems to have more whitespace in fowraded email version. Leads me to two questions, Is anyone tracking email forward volume? We are trying to determine whether this content change even matters, so getting a sense of volume would be helpful. Any know methods for reduce content changes in forwarded emails? Not sure we need to do anything, but curious if it is possible. Regards, EdUsing Liquid to identify users in a segment
I'd like to have an element of an email show or hide based on if a user is within a segment using - Is this possible with Liquid? I've been hitting a brick wall with this and any solution i've found seems unnecessary convoluted - Am I missing something here? Thanks in advance!
Remove user in the canvas flow
I have a list of users that I want to remove from a Canvas so they won't receive the remaining emails. This list will be updated regularly. Should I keep adding individual email addresses to the Exit Criteria each time, or would it be better to create a segment and use that as the Exit Criteria—so I can just update the segment whenever needed?
