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Learn the ins and outs of every channel that Braze supports—from email, SMS, and WhatsApp to in-app messages, push notifications, paid media, and more.
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Find answers and ask questions about our 100+ turnkey partner integrations, customizable SDKs, APIs, cloud data ingestion, and more.Recent Content
URL Wrapping
Does anyone know how the URL wrapping in email works exactly or is that proprietary information? As a tester I'm trying to verify the url's in the mail wrapped by braze. In our case, a link is wrapped to http://clicks.****.nl/f/a/5juAUSBvowz8S5gseBY-fw~~/AAAHahA~/Snj1AQpa6R5scePJ5SRxuV-xWbYngjvvue5nvDQnviKSfvFhoLDm440dk_NNpnsvhMz3Ag_V2Leqo-1MyS56MLPydYzuWHFmx5ONjYT5NXmc8aPgYHrdUJjFn1LRUp2b7ZgXroeHfyW3uziw8uZa8d6LU1lADBoFz33ZqsNElt3AARWrXxBx_ZXBS8t-_fE2 Is there a way to decode URL so I can see in our test environment what the new end point is after the click has been registered using the clicks subdomain?
How to update a custom attribute via Zapier
Hello all, Looking for a way to update a custom attribute using Zapier. I'm trying to connect a tool (Referal Rock) that has a native integration to Zapier. I want to trigger a change on a custom attribute when a change happens on Referal Rock. Has anyone got any experience with updating custom attributes using Zapier? Cheers!Using a catalog to populate a push based on date
Hi. I created a catalog in Braze with 3 fields: id title preheader The id column is a date yyyy-mm-dd I then created a selection where id equals {{today}} I followed Braze support to use this as my push message: {% catalog_selection_items anchor today %} {{ items[0].preheader }} However, nothing is populating. Does anyone have a solution?Campaigns, Segments, Custom Attributes
Let's say I have a campaign, and it's set up for a certain Custom Event trigger (trigger_a) and set to target a certain Segment segment_a based on a custom attribute. This campaign has a 15 minute delay built in. Let's say a the event trigger_a fires for a certain user, but at the moment the event fires the user is not part of segment_a. If we update the user profile with the relevant custom attribute (thus making them part of segment_a) within that 15 minute delay, will that user receive that campaign? Or do they need to be part of that segment the moment the event fires for that user.Favorite Braze (new-ish) Features / Releases?
Hey all 👋 I'm jumping back into Braze after 2 years away, and interested to learn what's changed and what are some of the communities favorite new features?? I noticed the UI has been revamped, and there's some great new features, so interested in hearing what are some of the things that have made real differences in your work in Braze or really delighted you when you started using it? Thanks in advance and happy to be back in the platform!Spin the Wheel IAM - Prize allocation
Hi everybody! We are currently working on a Braze IAM that uses a spin the wheel concept. There are a total of 142 prices that can be won when the wheel is spinned. As thousands of users can receive the IAM, it is crucial that the same price will not be triggered multiple times. Does anybody have any experience with a campaign like this and how did you prevent the price from being triggered multiple times? Our dev team recommended us to use an external solution where it is checked whether a price is still available, but we don't know if there might be something better to use?Is it possible to store liquid and content blocks inside catalogs?
Hi all Recently we tried putting a section of liquid + text inside a catalog item but it only rendered as text. I then put it inside a content block and it seemed to render for the first item but if I had two items the second one didn't render. I'm not sure if I'm missing some tricks or it's not possible but I'm currently having issues getting it to render reliably each time. The longer end goal is to render a series of emails based on user paths but use catalogs as the single source of truth for content and avoid going in and out of a canvas. I know I can build the emails with HTML in the canvas and pull in the copy, that works good. Was just testing if I can pull in entire sections of code as well. Open to any advice, tips and tricks. Thanks 😊
