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Find answers and ask questions about our 100+ turnkey partner integrations, customizable SDKs, APIs, cloud data ingestion, and more.Recent Content
Liquid use case: Monday of previous week?
Hi! Absolute beginner here, with a rather specific use case query: can I use Liquid to populated an email with the date of the Monday of the previous calendar week, rendered as [number] [month], e.g. 2 January? Contextual example would be an email that says "On the week starting [dynamic date], this happened."How to you manage 'Happy customer signals' in multiple Canvas
Hi everyone, I'm currently building a signal-driven evergreen referral canvas and would love some input from others managing multi-canvas ecosystems. Entry logic includes: Lifecycle stage: set up completed + post onboarding Lifecycle transitions: trial to paid, upgrade, renewal success Joy/value signal: high-intent engagement actions indicating 'happy customer' We will also apply a 30-day cooldown period and exclusions for inactive statges (payment failed, paywall not activated) The challenge we are currently experiencing is that some joy/value signals are being used as entry criteria for other canvases (eg upgrade and leave an Amazon review) For those running multiple advocacy and revenue expansion programs: How do you prevent signal collision across canvases? Do you apply any prioritisation via entry criteria, mutual exclusions, segments or global filters? Do you centralise joy signals into one canvas before routing users? (would be super complex to mash all the canvases together) Any best practices for avoiding user fatigue while maximising monetisation and advocacy moments? Would love to hear how others structure governance across overlapping signal-based canvases.Figma to Braze HTML templates
Hello guys, I am trying to find a plugin or any 3rd party tool that can export from figma designs to the braze. There is this plugin called Emailify on figma which I can export the email design as HTML template directly to the email templates on braze via API. Now I am trying to apply this to landing pages and in-app messages. Anyone using custom html templates for these channels? if yes, can you please share your experience and maybe suggest a solution?
Referral-style competition using Braze - advice needed
We’re currently exploring a referral-style competition and wanted to check whether Braze offers any native referral mechanics that could support this. Use case: Simple prize-draw referral campaign Users refer friends to sign up for a new app via a unique link or code Each successful app install via that link/code earns the referrer an entry into a prize draw Key requirement: Ability for Braze to automatically generate a unique referral link or code per user (e.g. via email) If anyone has experience implementing something similar in Braze, or can share examples / best practices, that would be really helpful. Happy to clarify any details if needed - thanks in advance!
Delays for Newsletters Sent to Microsoft Inboxes
Hi, We have recently experienced significant delays when sending newsletters to Microsoft inboxes. Has anyone else seen similar issues? At the moment, the delay is around 8 hours. We’re looking for any tips on how to reduce this delay. We’ve already contacted Microsoft, but their response so far is that everything appears to be functioning normally on their side.
Deliverability Issues?
Hi there, I have an email campaign that has the following metrics in email performance section: Unique Recipients: XX,XXX Sends: XX,XXX (same as above) Deliveries: 90.79% (XX,XXX) Bounces: 0.08% (XX) Spam Reports: 0.01% (X) The Deliveries tooltip suggests this number and the rate are "sends minus bounces". However, my bounces are very low. There is certainly a gap of data that's not being accounted for. Is it likely that the reality is that the Bounce volume being presented is too low and actually there are lots, or could it be that the deliveries volume is higher? Is there a place in the dashboard where more detailed bounce information is available? Ideally I'd like to see a breakdown into hard/soft bounces and ideally a breakdown into domains and failure reasons. Thanks DavidLoyalty programme recommendations
Hey Bonfire Community! We are looking at loyalty programme solutions which nicely integrate with Braze. Any experiences around partners like Open Loyalty, Antavo, Loyalty Co, Talon.One & Birdeye are very welcome :) Pros/cons and anything in between, please feel free to share! Thank you in advance. Cheers, RosaIt happens to the best of us.
Just got this email and I got a wide range of emotions of it. From a slight chuckle for the harmless error, to feeling worried that who ever clicked the launch button will beat themselves for it, and then at the very end I felt a relief "Hey, it can happen to the best of us" P.S. I'm diving in the report builder as soon as a finish waking up.
How do you manage your offers/promotions?
Hey everyone, I'm curious about what tools and platforms people are using to manage their offers and promo codes. Are you using dedicated promotion engines like Voucherify or Talon.One? Going with loyalty platforms like SessionM? Managing everything directly within Braze? Or using something completely different? Would love to hear what's working well for your team and any pros/cons you've experienced with different approaches. Thanks!Push Opt-Out Tracking - Workarounds 🤓?
Hello to all the creative workaround masterminds in here. I've been thinking about push-out out tracking approaches and would love to see if you have any other ideas. First, some context: What: I'm looking to set up a Push Opted-Out event or some sort of directional tracking when users revoke the permission on (one of) their device(s). We can use this as a guardrail metric against our push campaigns. Why: It's a nice guardrail, especially for scaling CRM teams/Lifecycle strategies. It helps sense checking what users might get value from vs feel annoyed with. It helps address stakeholder concerns around sending too much/too little in a data-driven way, rather than gut feeling. Even if it's a directional metric. In our case we use Braze + Mixpanel, so the obvious solution to above is to use an "All events" Currents feed and stream the Token State Change event into Mixpanel (users.behaviors.pushnotification.TokenStateChange >> push_token_foreground_push_disabled=true ). However, life is not always that easy and there's a chance I can't get approval on the extra budget to enable that (we have a more limited Currents setup at the moment). I've worked in companies with tricky setups where data activation is hard and Currents is not used, so I guess this might be relevant for other use cases as well... To get ahead on alternative solutions, I thought of below -- but please share if you have other ideas? [No dev dependency] A scheduled Braze Canvas that periodically detects “now push-ineligible” (foreground push enabled for app changes to false) and logs a custom Push Opt-Out Detected event in the users' profile (via a webhook calling brazeBridge.logCustomEvent("completed survey"). Pro: relatively easy setup; can be used as conversion event in campaigns/canvases. Con: probably very close to the TokenStateChange event provided by Braze, but won't be streamed to CDP/Mixpanel (for the same Currents feed limitation); usable only within Braze. [Dev dependency] Client-side instrumentation to detect permission changes and send a custom event from the apps. Pro: as accurate as Braze's TokenStateChange event, and will be available at every data tool we need (CDP/Mixpanel/Braze etc) Con: dev work (+dependency with product roadmap) + is it even worth the effort vs cost of upgrading Currents feed type? Appreciate!
