Custom Event + Properties
So, I am triggering a few custom events which contains a few properties as below appointment_booked (appt_time, appt_location, app_details, appt_virtual) all strings except for appt_virtual which is boolean In canvas config, I am segmenting users which has received the appt_virtual event more than 0 times I have a action path activity with x2 actions (performed custom event appt_virtual where appt_virtual is true) and the other action where is false. all users are going to the "everything else" path? why ? and decision split or audience path doesnt allow me to filter based on the custom event properties, whats going on? why such limitation. whats the correct way to configure it?
Segment Builder funnel stats design
Hi everyone! I'm Nancy, the designer at Braze working on our segmentation tools. We've received feedback about wanting to see funnel stats in our updated segment builder design to easily track reachable user increases and decreases. As I work on this design, I'd love to get your feedback, and I have three questions that will help inform our design decisions. Each question is associated with the screenshot directly below it, and we recommend you answer the first one before viewing the second screenshot, etc (because later screenshots will "give away" some info). Thank you in advance, and let me know if you have any questions! Question 1 Looking at this image below, could you tell us what you would do if you wanted to see per-filter funnel stats (ie. what step you take, where would you click to view this info)? Question 2 Looking at this image below, the second filter group contains two filters, Language and Age. What would you expect the number "350k – 400k" under the Language filter represents? 350k - 400k is the number of all users that fall under the specific Language filter, irregardless of whether they fell into prior filters (in other words, does not take into account prior filters) 350k - 400k is the number of all users that fall under the Language filter and the prior filters in filter group 1 (in other words, it takes into account all filters up until that point) Question 3 Looking at this image below, what would you expect the red number in the group footer to represent: It represents the estimated user that fall under all the filters from group 1 and 2 It represents the estimated user in group 2 onlyReferral Strategy
Hello Braze Community! I’m currently working on creating a referral strategy to drive new user acquisition through our most engaged users. I’d like to start a thread with all of you to gather inspiration and discuss different flows we could implement. So far, I’ve identified the following key moments: After a user gives a high rating in our review After a purchase Targeting our most engaged users After a user completes an “aha moment” in our app What do you think? Which strategies have you implemented to carry out a referral strategy. Best regards, SergioHow to get started with Braze AI
My company is a B2B banking platform, and our current product marketing approach follows a traditional deterministic model, relying on 'if-then' logic. However, we want to move beyond static flowcharts and drip campaigns to a more dynamic, data-driven next-best action model. I’d love to hear recommendations on where to start. What are the key steps to making this transition successful? And how can I best equip my data team with the insights and resources they need to build an effective system?
Replenishment Campaigns
Hi We sell a products that gets replenished every 30-40 days or so. We want to send a campaign that asks users 30-40 days after they purchased if they are ready to replenish the product. We would want to send the user to the product page of the item that they purchased initially. Have you built something like this before? Any best practices? Thank you!
Frequency Cap Hierarchy
Hi! I am wanting to implement frequency capping for my Braze instance. At the moment our main form of channel is Push which will continue. I am wanting to create a almost hierarchy, so e.g. user receives no more than 1 push in an hour UNLESS the canvas contains a tag 'offer' then they can receive this extra canvas.Working with timezones
Hi there, I am looking to set up a campaign that be run manually daily day at around 8am-10am (depending on internal readiness). We want this campaign to be received in users local time zone at the same time. Eg. Campaign run at 8am Melbourne time and received in New York at 8am (14hours later) I have been looking at the recommended set up as per documentation (see below), however not sure if this would work for us. The reason for this is that we then want to a new version of this campaign the day after with updated content. Based on the below this may not work due to the 24hr of eligibility. I also looked at the option of running this as canvas and create separate audience paths and delays. However, can't figure out the best way forward. Can someone please advise on the best way approach?Transactional Push Notification ideas?
Hi - We hope to launch some basic transactional push notifications which we were told were high performers! I was wondering if anyone has done something similar and if they had any ideas of some of the 'lower hanging fruit' of transactional push's that were high performing... Some examples that we are starting with are: 1. Order Confirmed 2. Order Shipped 3. Order Delivered Are there any other 'transactional' messages such as the above that you have seen success with?
