Custom Event + Properties

Question

So, I am triggering a few custom events which contains a few properties as belowappointment_booked (appt_time, appt_location, app_details, appt_virtual)all strings except for appt_virtual which is booleanIn canvas config, I am segmenting users which has received the appt_virtual event more than 0 timesI have a action path activity with x2 actions (performed custom event appt_virtual where appt_virtual is true)&nbsp; and the other action where is false.all users are going to the "everything else" path? why ?&nbsp; and decision split or audience path doesnt allow me to filter based on the custom event properties, whats going on? why such limitation. whats the correct way to configure it?

sergitc · Answer

Hi,I believe that when you add an action path within the flow, the user has to trigger the event again, in addition to the one they already performed to trigger the canvas and enter the flow. In other words, the user would have to trigger an appointment_booked event again to progress through the action path.Depending on the configured “window time,” the event might not be triggered again, which is why everyone ends up in the “everything else” path.Since it’s not possible to filter the audience path based on properties, the most feasible option would be to filter and create different canvases based on those properties.Let me know if this comment helps!