Forum Discussion
Audience Path through event properties
Hello community!
I need your help to set up a Canvas Flow:
Context:
In our subscription we are customising the unsubscribe flow based on the reason. We register this reason as an event property of the event that triggers the flow ( subscription cancel complete).
Problem:
It does not find the way to direct the users in a flow or another depending on the property of the event, since the ''audience path'' tool does not allow to split by event property.
How would you do it? I could do it through conditions and liquid, but the flows are not exactly the same for all properties/reason.
Thank you very much!
This is a common question asked here, you can find a lot of solutions. Short answer is there is no step to do so.
- You can configure the event property filters at the Entry Settings. This means you will need a canvas for each flow
- You can create dynamic messages using liquid (if canvas_entry_property = x, elsif canvas_entry_property = y, endif). This means the flow has to be the same for both sets.
- Set up an hourly refreshed SQL Segment Extension and use that in your decision split.
- The last option to create conditional spacergif webhooks that log a message received and using those filters in a canvas step. This does add a few steps to your canvas and more challenging to QA/review.
