Custom Event + Properties
So, I am triggering a few custom events which contains a few properties as below appointment_booked (appt_time, appt_location, app_details, appt_virtual) all strings except for appt_virtual which is boolean In canvas config, I am segmenting users which has received the appt_virtual event more than 0 times I have a action path activity with x2 actions (performed custom event appt_virtual where appt_virtual is true) and the other action where is false. all users are going to the "everything else" path? why ? and decision split or audience path doesnt allow me to filter based on the custom event properties, whats going on? why such limitation. whats the correct way to configure it?
Randomizing NPS messages
Randomization seems harder than it should be in Braze. I've got a canvas scheduled to run everyday at the same time and send a custom in app message that will collect an NPS score for those that interact with it. We are targeting all users in our system (over 5 million). The controls are: "Users are not able to re-enter this canvas. Only 500 users will be able to enter this canvas everytime this canvas is scheduled" We've yet to start this -- I'm concerned on the outcome. Will this randomly select 500 people to send to daily and never send it to them again? Key here is Random...and does it apply to a scheduled canvas that sends regularly? Ideally we'd be able to randomize based upon those who have a session and trigger it off that. Our requirements are such that users must be randomly selected, cannot receive it more than once and hopefully send it sometime after a session begins. I've looked at targeting random bucket numbers and using a session start as the trigger...but I think this just keeps the target the same and will only let those users in the canvas. Has anyone found a way to do this? I wish there were a randomization step in canvas, that would make this super easy.Canvas Frequency Capping.
Hello community! After designing a referral strategy composed of various campaigns and canvases, I’m setting up frequency capping to prevent users from receiving multiple campaigns on the same topic simultaneously. However, while implementing the frequency capping strategy, I encountered several doubts. My main objective is that if a user enters a canvas with the referral tag during a week, they should not be able to access any other canvas with that tag. However, I believe that the current rules do not achieve the desired effect. Does anyone know if there’s a way to meet this condition? Thank you very much!Optimum way to automate sending of Birthday rewards
Hi Bonfire Community, Posting here to get some guidance and understand the best way to execute the dissemination of Coupon Codes for a Birthday Canvas. I want to send users on their birthday a Coupon Code which they can redeem for a free item. What you reckon is the optimum way to implement so the reward is automatically triggered and sent to users.Referral Strategy
Hello Braze Community! I’m currently working on creating a referral strategy to drive new user acquisition through our most engaged users. I’d like to start a thread with all of you to gather inspiration and discuss different flows we could implement. So far, I’ve identified the following key moments: After a user gives a high rating in our review After a purchase Targeting our most engaged users After a user completes an “aha moment” in our app What do you think? Which strategies have you implemented to carry out a referral strategy. Best regards, Sergio
Replenishment Campaigns
Hi We sell a products that gets replenished every 30-40 days or so. We want to send a campaign that asks users 30-40 days after they purchased if they are ready to replenish the product. We would want to send the user to the product page of the item that they purchased initially. Have you built something like this before? Any best practices? Thank you!GET call to backend API in canvas?
Hello! I recently posted a question regarding a canvas, but our needs have shifted so I am starting a new post. How/is it possible to make a GET call to our BE to retrieve the status of a user before deciding which path to send them on? Example: -User creates an account, which triggers them to enter the canvas. -They will have a 2 hour window to send an invite to their community and/or add a vehicle. -After 2 hour window, GET call checks the BE for the status of said users. -They are sent down the path according to status. There are many different IFs that can be created if we are relying on event action triggers alone- so we are trying to simplify by calling the BE state for the user status.
Frequency Cap Hierarchy
Hi! I am wanting to implement frequency capping for my Braze instance. At the moment our main form of channel is Push which will continue. I am wanting to create a almost hierarchy, so e.g. user receives no more than 1 push in an hour UNLESS the canvas contains a tag 'offer' then they can receive this extra canvas.
