Forge Canvas Template: Product repurchase reminder (with timing and channel testing)
Hello fellow Braze orchestrators, I didn't make it to Forge in person this year, but it was great tuning in to the keynotes and catching up on all the latest Braze innovations. š„ Here is a quick Canvas that we are about to launch to drive repurchase of two of our products that customers need to by on a regular basis. Entry criteria: purchase of a certain SKU Experimentation (both set up as Personalized Path): Message timing (30 days vs 45 days after the purchase) Message channel (email vs SMS, in this case) Message sequence: A user gets a reminder to repurchase the product she might be running low on; If a user engages with the message from step 1, but does not purchase, he receives a reminder 3 days later with a special offer, to incentivize the purchase. Let me know if you see any opportunities for improvement. I imagine, soon we will be able to simplify this flow by leveraging all the upcoming Braze AI tools. Cheers, Olga Baker Charlie Banana / P&GFor when you forget to add a Control group before launching your Canvas
You know that feeling when you launch a Canvas and realize you forgot to add the control group but then you can't go back and add one in without duplicating your canvas and launching a new one? Feel free to tell me if this solution is obvious (I will be sad that I hadn't thought of it before), or if there is a gotcha I'm missing. But today I realized I could just add a second variant that just has a delay step and treat that as a control group. Another bonus, you can increase the size of this variant (i.e. 10%, 5%, 20%) to be larger than when you launched the Canvas if needed!Referral Strategy
Hello Braze Community! Iām currently working on creating a referral strategy to drive new user acquisition through our most engaged users. Iād like to start a thread with all of you to gather inspiration and discuss different flows we could implement. So far, Iāve identified the following key moments: After a user gives a high rating in our review After a purchase Targeting our most engaged users After a user completes an āaha momentā in our app What do you think? Which strategies have you implemented to carry out a referral strategy. Best regards, Sergio
How do you collaborate on canvases without losing work?
Our team has been facing a challenge with collaborative work in Braze Canvases, and Iād love to hear how others are handling this. We have a large marketing team, and often multiple people need to work on the same Canvas at the same time. The issue is that if two people are editing at once, one personās save will overwrite the otherās changes - leading to lost work. From what weāve seen, Braze doesnāt currently support real-time collaboration or provide a notification when someone else is actively editing. Weād love to see: Real-time collaborative editing (similar to tools like Google Docs) Or at least a locking or warning system when a Canvas is in use Has anyone found good workarounds or best practices for this? And Braze team - has this kind of enhancement been discussed before? Thanks in advance for any insights! Best, Kattia
Replenishment Campaigns
Hi We sell a products that gets replenished every 30-40 days or so. We want to send a campaign that asks users 30-40 days after they purchased if they are ready to replenish the product. We would want to send the user to the product page of the item that they purchased initially. Have you built something like this before? Any best practices? Thank you!
Frequency Cap Hierarchy
Hi! I am wanting to implement frequency capping for my Braze instance. At the moment our main form of channel is Push which will continue. I am wanting to create a almost hierarchy, so e.g. user receives no more than 1 push in an hour UNLESS the canvas contains a tag 'offer' then they can receive this extra canvas.Forge Canvas Template: Frequency/Channel mix Experiment Setupā
This Canvas serves as a starting point for setting up an experiment aimed at sending specific sub-groups of a user population down the engagement journey that has the highest likelihood of converting them. The criteria that differentiate the journey in this Canvas are tied to two variables: 1. Frequency: n times over n periods depending on the use case, industry, and type of product. For example, n times per week for n weeks. Both the 'times' and 'periods' should be customized according to the use case. 2. Channel mix: combinations of at least 2 channels based on the use case, industry, and type of product. For example, a push notification followed by an email or an IAM followed by an email. The channels to test should be customized based on the use case. The goal here is to leverage Braze's personalization systems to take experiments to the next level: no more simple A/B tests where all users are sent down the engagement journey that converts the most overall. Instead, specific sub-groups of the population will be sent down different, specific paths based on their unique characteristics/preferences. This allows us to avoid a 'one size fits all' approach and instead create multiple journeys that users can experience based on what they prefer (and what tends to convert users like them better š )." Iāve been using this setup for a while, and the uplift compared to a single experience for the entire population (chosen after multiple iterations of a classic A/B test) is significant. Let me know what you think and if you have any ideas for improving this setup!
Selecting multiple steps tool
I recently submitted a suggestion to Braze to introduce a feature/tool which would allow you to drag select multiple steps at at time? Similar to when you try select multiple files on your desktop. Does anyone think that would be something that would benefit them too, rather than having to individually select steps/branches one by one to delete or duplicate?
