Favorite Braze (new-ish) Features / Releases?
Hey all 👋 I'm jumping back into Braze after 2 years away, and interested to learn what's changed and what are some of the communities favorite new features?? I noticed the UI has been revamped, and there's some great new features, so interested in hearing what are some of the things that have made real differences in your work in Braze or really delighted you when you started using it? Thanks in advance and happy to be back in the platform!
Email engagement performance reporting by canvas step
Hello community, First time poster with my company being on Braze for 5 months. I am trying to find a way to extract engagement performance metrics (such as open%, CTOR%, deliverability%) for all emails sent during a 7 day time period. the only reports I have found wrap up all canvas step emails as a total canvas result. I am hoping the community can steer me to a solution that my team and I as marketing end users can create a report within 'Report Builder', or similar, so we can monitor individual canvas step emails and campaign email engagement results within a single report. Cheers, TimHow to trigger instant in app survey after a user clicks on an email CTA
Hello everyone! Context: We are testing a "miniquiz" ( in app survey created in Braze) that we want users to be able to access when they click an email CTA (Answer the quiz) then go to our Mobile app. We created a canvas, so when the User has clicked specific Email they go to the app and we want the in app message (survey) to be triggered instantly. The thing is , it doesn't, it only triggers in the session after (as some have pointed here in the community). We want to be able to trigger this in app instantly, the moment a user clicks the email and opens the app. Have anyone had a similar experience, did you manage to make it happen instantly with the basic tools Braze have? Thanks so much for your help!
Testing Canvas Context
Hi everyone 👋 I’m looking for some guidance on how to effectively test Canvas journeys that use Context variables. We’ve got several high-priority use cases where Context is essential (e.g., assigning voucher codes using Connected Content), but we’ve realised that Context isn’t supported in the Test Canvas feature. This makes it really difficult to validate personalisation, since variables won’t populate during testing — forcing us to rely on live sends to internal test accounts. Has anyone found a good workaround or best practice for testing these kinds of setups? Would be good to hear how others are handling this. ThanksGuidance on Limiting Audience per Experiment Path in Canvas
Hi everyone, I'm looking for some guidance on a use case I'm currently working on. I want to implement a spinning wheel IAM using a single Canvas that includes 5 experiment paths. The goal is to limit the number of users entering each path — for example: Offer A (Path A): 150 users Offer B (Path B): 100 users And so on... While the experiment path node in Canvas allows user distribution using percentage splits, I’ve found that it doesn't always behave as expected — especially with small total audience sizes (e.g. 10–20 users). During a live test with internal team members, the users were not evenly distributed across paths, despite using balanced percentage settings. My questions: Is there a minimum user count required for the experiment path % splits to work accurately? Is there any official documentation explaining how this percentage-based distribution works under the hood? As an alternative, I’m considering building 5 separate Canvases or campaigns, each with entrance caps to control how many users receive each offer. However, it would be ideal if Canvas supported audience caps per path directly. Any tips, documentation, or suggestions would be greatly appreciated! Thanks in advance! Siva
Impact of Email Template Changes on Queued Subscribers in Active Canvas
Hi everyone, I'm seeking some clarification on a scenario involving an active canvas with an email step that includes quiet hours and rate limiting. If there are a large number of subscribers currently queued in that email step, I'm wondering if it's possible to change the email creative by swapping it with a new email creative and then saving the canvas. Specifically, I want to know if this change would ensure that those subscribers who haven't yet been sent an email (i.e., the request hasn't been sent to the ESP) will receive the updated email creative. Do I need to stop the canvas, make the change and then re-activate? Or can I do it with just editing the canvas and saving the changes? Has anyone experienced this, or can anyone confirm how this works? Thanks in advance for your insights!
How do you collaborate on canvases without losing work?
Our team has been facing a challenge with collaborative work in Braze Canvases, and I’d love to hear how others are handling this. We have a large marketing team, and often multiple people need to work on the same Canvas at the same time. The issue is that if two people are editing at once, one person’s save will overwrite the other’s changes - leading to lost work. From what we’ve seen, Braze doesn’t currently support real-time collaboration or provide a notification when someone else is actively editing. We’d love to see: Real-time collaborative editing (similar to tools like Google Docs) Or at least a locking or warning system when a Canvas is in use Has anyone found good workarounds or best practices for this? And Braze team - has this kind of enhancement been discussed before? Thanks in advance for any insights! Best, Kattia
Comparing canvas entry property with property in follow up event
Hello, I am currently working on a canvas that needs to send an e-mail to a customer, if that customer has visited 5 pages on our website, that all have the same category. My first idea was using the entry criteria of User has viewed page 5x, but I would like to add to that criteria that for the 5x the customer has viewed, the 'category' property on that Page Viewed event is the same. Any ideas on how to implement this?For when you forget to add a Control group before launching your Canvas
You know that feeling when you launch a Canvas and realize you forgot to add the control group but then you can't go back and add one in without duplicating your canvas and launching a new one? Feel free to tell me if this solution is obvious (I will be sad that I hadn't thought of it before), or if there is a gotcha I'm missing. But today I realized I could just add a second variant that just has a delay step and treat that as a control group. Another bonus, you can increase the size of this variant (i.e. 10%, 5%, 20%) to be larger than when you launched the Canvas if needed!
