Forum Discussion
What’s the best approach for an NPS survey?
Hey everyone 👋 I’m planning to add an NPS survey to an email campaign and I’m curious — what’s worked best for you? Email with a link to a Braze landing page with the survey Or an embedded surve...
I think its always good to make it as easy as possible to give the information. So if the number is clicked in the email, you should store the rating and carry it over to a landingpage in case you want more feedback. Like why did you choose "5" for example.
Out of experience though most people wont spend time on filling that in. If you are happy with only the rating, just let them click in the email or IAM :)
