InApp surveys
I work with an ecommerce (fast food company), and we want to set up a survey that appears to the user in the app 2 hours after they place their order. The survey consists of a single question to rate their order from 1-5, and depending on the rating, different questions should appear:
- If the user selects 4-5, a thank you message for submitting the rating should appear.
- If the user selects 1-3, two additional questions should appear:
- Multiple-choice answer selection
- Open-ended response field where the user can write why they rated as they did.
IMPORTANT: Additionally, we need to record the response each time the user places an order. This means that the field should not be overwritten each time the user fills out the survey but should be added to their information. The logic is clear; we would set up a canvas that captures all users who have received the order, add a 2-hour delay, and then display the in-app survey (created as HTML).
The question is, how do we configure this in-app HTML? We have tried various methods, and it is not working correctly. We created a custom attribute for each survey question, but the fields are not being saved correctly. Additionally, we need to ensure that responses are not overwritten each time.
How can we achieve this? Has anyone configured this before? I would like someone to share their experience and how they were able to accomplish it in the end, as we haven't found any helpful articles in the help documentation to guide us through the setup.
Thank you so much in advance for your help!