Forum Discussion
What’s the best approach for an NPS survey?
Hey everyone 👋 I’m planning to add an NPS survey to an email campaign and I’m curious — what’s worked best for you? Email with a link to a Braze landing page with the survey Or an embedded surve...
The approach I have taken is in the past is built it all in the email with individual links for 0-10 encoded to set their selection in a custom attribute and lead to a thank you page (Originally tried doing an IAM as the thank you triggered by the click, but it did not display 100% of the time).
You might also consider an IAM survey, here is a template as a starting point:
https://github.com/braze-inc/in-app-message-templates/tree/master/braze-templates/6-braze-nps
