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marcfarre's avatar
marcfarre
Collaborator
2 months ago

Emojis in Sms

Hi, I am sending sms messages with emojis via API to Braze, and sometimes Braze deletes the emojis automatically, does anyone know why? It happens sometimes and only when the message is divided into...
SMS and MMS
marcfarre's avatar
marcfarre
Collaborator
2 months ago

Hello eakinsey​ ,

Thank you, I found your information very useful.

That's what's happening to me. I'm sending messages with emojis and when I do the segmentation they should be deleted.

You mention that they can be removed if the segmentation is mismanaged. What would be the correct usage so that this does not happen to me? 
For example, in a message like this "✈️ Due to operational reasons your flight VX XXXX will be operated by our partner company XXX. You'll see aesthetic differences, but the service will be the same".

Thanks

eakinsey's avatar
eakinsey
Icon for Community Manager rankCommunity Manager
2 months ago

For the message you shared, it could be because the character count is over 70? 

It might be worth it to check in with our support team if you're still facing issues!