Forum Discussion
How to trigger instant in app survey after a user clicks on an email CTA
Hello everyone! Context: We are testing a "miniquiz" ( in app survey created in Braze) that we want users to be able to access when they click an email CTA (Answer the quiz) then go to our Mobile a...
Hey Zoe, I would agree with inespais fantastic advice to be sure it triggers as I personally don't find canvas real-time triggering is as solid as battle tested campaign real-time triggering.
To ensure IAM's trigger efficiently, Braze pre-loads all the IAM's at the start of a session. I can't be 100% but if you are going from an email to the app, there is a chance the app opens, pre-loads all potential IAMs but not the one in the following canvas step as the user may not have moved on yet in the canvas, so the IAM is not there when you need it. But it will be there on the next pre-load in the following session, which matches your story.
If you create the IAM in it's own campaign, you can be confident it has pre-loaded at session start.
Well that's my take on the back end logic. 😊
