Forum Discussion
Spam folder
Hi everyone,
Nice to meet you 🙂
I'm new on Braze and still learning how to use it. I have a question for you :
The spam rate : it's the number of people declaring that email is a spam, right ?
How about knowing the number of people who received the email within their spam folder without doing any action ?
Thanks a lot for your help
Julie
Hey JulieMichelot
The spam reporting in Braze is inclusive of user actions and inboxes defining as spam without user input.Some definitions in Braze docs here: https://www.braze.com/docs/user_guide/message_building_by_channel/email/reporting_and_analytics/email_reporting/#message-performance
If you're looking to get deeper insights I'm also a fan of using Microsoft SNDS and Google Postmaster
Hey JulieMichelot
The spam reporting in Braze is inclusive of user actions and inboxes defining as spam without user input.Some definitions in Braze docs here: https://www.braze.com/docs/user_guide/message_building_by_channel/email/reporting_and_analytics/email_reporting/#message-performance
If you're looking to get deeper insights I'm also a fan of using Microsoft SNDS and Google PostmasterHi Conorlrvine,
Thanks a lot for your answer, sounds clear for me 😉
