Forum Discussion
re-loop canvas or template for multiple send
Hi All,
Has anyone done a re-loop in the canvas where one customer would get the same message multiple times. Not trying to spam the customer but for transactional purpose where they would need to get the same template multiple times based on the number of accounts a customer might have or event a customer runs through. Currently, I duplicate the template and do a decision split to evaluate if they have multiple. If they do then they will get the duplicate template with the second account data and so forth.
For simple 1 or 2 template communication that's easy but we also have a canvas with 23 templates and duplicating that multiple times just leave room for error. Curious if anyone has done it a better way
Thank you ^-^
1 Reply
When there is a triggering event for each message (or API call), this is possible by checking "allow users to become re-eligible to receive campaign} under "Delivery Controls" and setting to a minimum delay for re-eligibility - The only danger in this is that if something causes duplicate events to be sent, then duplicate emails will be sent (Have had this happen when Aftership had an issue).
