Forum Discussion

NickWuzzon's avatar
NickWuzzon
Active Member
12 months ago

Interact with the app while showing custom in app message

Hello, 

We are helping a client configuring their In-App-Message for their app. The message is fully designed and functions as expected but while the message is showing users can't interact with the app in the background. Is there a way we can resolve this issue so users can still use the app while the custom HTML In-App-Message is showing?

Thank you in advance, 
Kind regards, Nick

In-App Message
  • Max's avatar
    Max
    12 months ago

    Hey NickWuzzon,

    as far as I know, unfortunately not. The custom HTML in-app message opens in a system browser WebView window. This view is overlaid on the whole screen/application. This means that it will block anything underneath it.

    Best,

    Max

  • Max's avatar
    Max
    Specialist
    12 months ago

    Hey NickWuzzon,

    as far as I know, unfortunately not. The custom HTML in-app message opens in a system browser WebView window. This view is overlaid on the whole screen/application. This means that it will block anything underneath it.

    Best,

    Max

    • NickWuzzon's avatar
      NickWuzzon
      Active Member
      12 months ago

      Hey Max, 

      Thank you for clarifying. I was a bit afraid that it would be something like that. 

      Kind regards, 
      Nick Donath

      • DavidO's avatar
        DavidO
        Strategist II
        12 months ago

        Hi NickWuzzon 

        To settle my personal curiosity, could you expand on the use case you were trying to solve where a user interacts with a page while the IAM is displayed? My first guess might be tool tips during onboarding but I'd love to hear what you were thinking.

        Historically, modals and IAM are used to alert a user to an important message, so they often lock the background to pull focus on the message. I tried a few things using custom code but it seems it's a difficult problem to solve. Great question though. 😀