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NickWuzzon's avatar
NickWuzzon
Active Member
12 months ago

Interact with the app while showing custom in app message

Hello,  We are helping a client configuring their In-App-Message for their app. The message is fully designed and functions as expected but while the message is showing users can't interact with th...
In-App Message
  • Max's avatar
    Max
    12 months ago

    Hey NickWuzzon,

    as far as I know, unfortunately not. The custom HTML in-app message opens in a system browser WebView window. This view is overlaid on the whole screen/application. This means that it will block anything underneath it.

    Best,

    Max

NickWuzzon's avatar
NickWuzzon
Active Member

Hey Max, 

Thank you for clarifying. I was a bit afraid that it would be something like that. 

Kind regards, 
Nick Donath

DavidO's avatar
DavidO
Strategist II
12 months ago

Hi NickWuzzon 

To settle my personal curiosity, could you expand on the use case you were trying to solve where a user interacts with a page while the IAM is displayed? My first guess might be tool tips during onboarding but I'd love to hear what you were thinking.

Historically, modals and IAM are used to alert a user to an important message, so they often lock the background to pull focus on the message. I tried a few things using custom code but it seems it's a difficult problem to solve. Great question though. 😀