Learn the ins and outs of every channel that Braze supports—from email, SMS, and WhatsApp to in-app messages, push notifications, paid media, and more.
Hi Bonfire! Lately, I've been hearing a lot of customer requests on how to embed an NPS survey in an email and have the user's responses get logged as a custom attributes. I believe this use case should be doable with Link Aliasing. I wanted to post here to see if anyone has already tried it and found any pros and cons…
Hey everyone 👋 I’m planning to add an NPS survey to an email campaign and I’m curious — what’s worked best for you? * Email with a link to a Braze landing page with the survey * Or an embedded survey directly in the email? Both options will consume data points to collect information from each user, but which do you think…
Do you have a technical CRM manager? Do you have to fight for dev resources? Do you use an agency? Are you one of the lucky teams out there with your own email developer? How fast does it all go? I’ve been part of a lot of CRM teams over the years, I’ve hired for technical CRM managers, upskilled teams in setting up…
Hi - I'm wondering how people have found success in structuring their teams and workflows to cater to different languages? We are an English-first app, but have it available in Spanish, French and German. So far, I've just completely excluded the additional languages from campaigns because we don't have the bandwidth to…
We know Braze uses Sparkpost as their last-mile delivery agency for emails, what does Braze use for SMS/MMS?
Hi all, I have done this before, but seem to be having issues when using liquid within the SRC html code. So wondering what we think the best way is to handle an image within a BAU email that has to be hard-coded each day in 13 languages (or 13 image urls to be specific) Currently I think the tidiest way is the full image…
Hi there! I'm working on an integration that consumes Braze API endpoints for translation. I created a test campaign, enabled languages and added translation tags on the campaign's content. I was able to export the CSV, add translations, and upload the CSV back. But, if I check the UI, I see almost no difference and I…
I want to create a flow of a customer clicking on a Content Card in our App which instantly triggers an IAM. The logical solution is for the Content Card click to log an Event. Then a separate campaign triggers the IAM based on the Event being updated. Problem is in testing it works on some devices and not for others maybe…
Hello, I am using `{{context.${metadata}.checkout_url}}` (from this support article) in an Abandoned Checkout email. According to the guidance in this article I should hardcode the base part of the URL and use liquid for the dynamic part. How does this work when for an Abandoned Checkout URL the full string is dynamically…
We’re currently exploring a referral-style competition and wanted to check whether Braze offers any native referral mechanics that could support this. Use case: * Simple prize-draw referral campaign * Users refer friends to sign up for a new app via a unique link or code * Each successful app install via that link/code…
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