Forum Discussion
Siva
3 months agoSupporter
How to trigger IAM right after the user clicks the push
Hey! I have a question. I’m trying to send a push notification followed by an in-app message (IAM). The goal is for the IAM to appear immediately when the user taps the push and lands in the app. I’...
HariSirigiri1
3 months agoInfluencer
There’s a catch when using Canvas for triggered IAM. I’d recommend using Campaigns instead. When IAMs are triggered via Canvas from a step, they typically appear in the second session, not instantly.
Here’s a better approach:
Create a Push Campaign first.
Then, set up a separate IAM campaign triggered by the action "Opened Push from specific campaign." This ensures the IAM is shown immediately in the same session.
If you're running a broader journey in Canvas, you can still use the API Triggered Campaign step to call the IAM campaign from within the flow.
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