Forum Discussion
Email and SMS Event Reminders
We are looking to utilize Braze for event reminders via email and SMS. Any helpful insight of your experience with this type of strategy and using the functionality within braze?
Hello,
We follow a similar approach: after a ticket purchase, we store the event date, and a daily cron job checks how many days remain until the event starts. Currently, we have defined triggers for 7, 3, and 1 day(s) before the event, as well as 1, 3, and 7 days after the event.
If a user's event matches these timeframes, a custom event is triggered, which can then be used to create campaigns or Canvas workflows. However, this approach is only somewhat accurate due to the limitations of webhooks and automation.
