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Toward the end of the assignment (3-6mo), a team member will need to be coached so they can take over the CRM function internally.   Salary Range (Optional) freelance contract, TBD ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"499","kudosSumWeight":1,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:707":{"__typename":"Conversation","id":"conversation:707","topic":{"__typename":"TkbTopicMessage","uid":707},"lastPostingActivityTime":"2023-04-25T07:17:52.813-07:00","solved":false},"User:user:1100":{"__typename":"User","uid":1100,"login":"giuliasosio","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://media.licdn.com/dms/image/D4D03AQEgkZospuqS1g/profile-displayphoto-shrink_100_100/0/1677225285953?e=1687996800&v=beta&t=Fbeq-MsWg8pT73dDtl00D4ZWmK3QNhC-JCaNCe6coFI"},"id":"user:1100"},"TkbTopicMessage:message:707":{"__typename":"TkbTopicMessage","subject":"CRM Specialist","conversation":{"__ref":"Conversation:conversation:707"},"id":"message:707","revisionNum":1,"uid":707,"depth":0,"board":{"__ref":"Tkb:board:jobsboard"},"author":{"__ref":"User:user:1100"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Simplify payments to improve everyone’s life More than an app, Satispay is a great group of creative, innovative, curious, enthusiastic people united by a bold mission: to build the future of payments in Europe! We created a mobile payment network to revolutionize how people think about money, by creating a direct connection between consumers and merchants. We do it smart every day while being responsible for the impact of our choices. We believe in creating value for our network through constant collaboration and hard work. If you want to know more about us, give a look here: www.satispay.com ","introduction":"","metrics":{"__typename":"MessageMetrics","views":1425},"postTime":"2023-04-25T07:17:52.813-07:00","lastPublishTime":"2023-04-25T07:17:52.813-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Location Milan 🇮🇹   Description https://www.linkedin.com/jobs/view/3565865995/?refId=8qcFKJO%2FT%2FODuC1jDitL8Q%3D%3D&trackingId=8qcFKJO%2FT%2FODuC1jDitL8Q%3D%3D ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"183","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:1481":{"__typename":"Conversation","id":"conversation:1481","topic":{"__typename":"TkbTopicMessage","uid":1481},"lastPostingActivityTime":"2023-08-10T09:52:58.054-07:00","solved":false},"User:user:1902":{"__typename":"User","uid":1902,"login":"AleksandraC","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://media.licdn.com/dms/image/C4D03AQF81cdvZ9qjLA/profile-displayphoto-shrink_100_100/0/1636140924239?e=1697673600&v=beta&t=LJx0ybMMB1S3qsWyDzuydgmTlRw8E3jclAj128Iz-6o"},"id":"user:1902"},"TkbTopicMessage:message:1481":{"__typename":"TkbTopicMessage","subject":"Senior CRM Consultant","conversation":{"__ref":"Conversation:conversation:1481"},"id":"message:1481","revisionNum":2,"uid":1481,"depth":0,"board":{"__ref":"Tkb:board:jobsboard"},"author":{"__ref":"User:user:1902"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" We are looking for a Strategy Consultant (CRM) to manage and grow our customer accounts and relationships. The Strategy Consultant (CRM) will be responsible for the day to day running of the all client-facing delivery and will also play an active role in business development activities. Strategy Consultant (CRM) will be leading client projects based on their past CRM experience and guiding customer through the design and delivery of their CRM programs. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":1309},"postTime":"2023-08-08T08:50:15.357-07:00","lastPublishTime":"2023-08-10T09:52:58.054-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Location: Remote Reporting to: Strategy Team Lead Who We Are Are you a data-driven growth specialist looking for your next challenge? Look no further than Massive Rocket - the UK-based Data & CRM Consultancy that’s taking the world by storm! With clients across Europe, the US, and Africa, we help businesses understand their customers and drive predictable growth through our core services of CRM Automation and Data & Analytics. Our international team renders services to a diverse range of clients encompassing Financial Services, Aviation, Music, Media, Streaming and Sports sectors. What We Offer 💨Fast-moving environment – you will never stop learning and growing ❤️Supportive and positive work culture with an emphasis on our values 🌍International presence – work with team members in Europe, the US, and around the globe 🪐 100% remote forever 🌴Flexible Vacation Policy 🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement 🍕Organised team events and outings What we’re looking for We are looking for a Strategy Consultant (CRM) to manage and grow our customer accounts and relationships. The Strategy Consultant (CRM) will be responsible for the day to day running of the all client-facing delivery and will also play an active role in business development activities. Strategy Consultant (CRM) will be leading client projects based on their past CRM experience and guiding customer through the design and delivery of their CRM programs. Responsibilities Projects • Take a lead role in client project delivery for retention audits + CRM programs working with multiple clients simultaneously • Use analytics and attribution tools to build and investigate key user funnels, segmented retention charts and behavioural analyses to find problems, opportunities and campaign ideas for our clients • Develop strategic marketing automation roadmaps based on a detailed understanding of the client’s qualitative and quantitative data insights • Create and deliver presentations which communicate growth opportunities to product, analytics, and executive leadership. • Scope detailed experiments to validate hypotheses that align closely with user psychology and usage habits for a broad range of mobile apps • Help the team turn experiments into complex lifecycle flows using triggers and segmentations that intelligently send campaigns with both static and dynamic content • Closely monitor campaign delivery and conduct robust statistically significant reports against core retention KPIs (not just leading indicator campaign metrics) • Present and lead workshops at client onsite visits, weekly iteration calls and one on one consultations that confidently communicate your expertise to both junior team members and executives • Manage and train one or more Junior/Mid Growth consultant, who will assist you with executing on the client work Delivery • Determine the strategic direction and tone for all client accounts. • White-boarding solutions with customers and working with delivery teams to create project proposals. • Ensuring all work is completed on time, delivered to the clients’ strategy and budget. • Managing tracking and reporting of performance to uphold team accountability and promote quality of service. Client Management • Establishing and maintaining the client relationship standard of excellence for the agency to follow. • Managing senior client expectations, increasing client satisfaction and engagement. Qualifications • 5+ years of experience in CRM marketing strategy or CRM campaign manager role. • Extensive experience working with Braze platform, demonstrating proficiency in utilizing its features for effective CRM strategies. • Ability to quality assure the work of junior team members in Braze, ensuring accuracy and alignment with best practices in CRM campaigns. • A BA/BS in Business/Marketing related fields or equivalent working experience • Ability to manage and prioritize a number of concurrent tasks while maintaining a high level of attention to detail • Ability to clearly explain complex technical ideas to multiple audiences both verbally and in writing • Experience working with Salesforce Marketing Cloud, Iterable, Hubspot or other CRM Platforms • Ability to work in cross functional teams • Advanced skills in Excel and PowerPoint • Strong knowledge of email and digital marketing Helpful skills • Experience with analytics tools (Google Analytics, Omniture, Amplitude, Mixpanel, ..) • Agency experience preferred • Braze Marketer Certification • Braze Admin Certification • Remote working experience Apply here: https://jobs.lever.co/massive-rocket/3977314d-9a28-4726-9899-f0dea5b37397  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4775","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2936":{"__typename":"Conversation","id":"conversation:2936","topic":{"__typename":"TkbTopicMessage","uid":2936},"lastPostingActivityTime":"2024-04-10T09:37:21.241-07:00","solved":false},"User:user:3101":{"__typename":"User","uid":3101,"login":"Marcus","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.braze.com/t5/s/arxkc89723/m_assets/avatars/default/avatar-5.svg?time=1721758518000"},"id":"user:3101"},"TkbTopicMessage:message:2936":{"__typename":"TkbTopicMessage","subject":"CRM & Lifecycle Marketer","conversation":{"__ref":"Conversation:conversation:2936"},"id":"message:2936","revisionNum":1,"uid":2936,"depth":0,"board":{"__ref":"Tkb:board:jobsboard"},"author":{"__ref":"User:user:3101"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Getaround Europe is hiring a Braze champion! CRM & Lifecycle Marketing ","introduction":"","metrics":{"__typename":"MessageMetrics","views":788},"postTime":"2024-04-02T10:10:59.357-07:00","lastPublishTime":"2024-04-02T10:10:59.357-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Job Link  Location: Europe Job Description: The CRM & Lifecycle Marketing Manager is a key member of the Global Growth Marketing Team and will be laser-focused on driving significant growth and building retention for Europe.  You will be in charge of refining our user segmentation and business scenarios for each target. You will design and execute campaigns and key communications to drive repeat and adoption. You will work hand in hand with our Data and Tech teams to set up the workflows and tools for our CRM initiatives. You will take a data-driven approach to creating and optimizing campaigns, automations, A/B tests, segmentation and continual data analysis and experimentation. 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Our flagship app, Joii Pet Care was created to make pet care affordable and accessible for all pet owners. Through Joii, pet mums and dads can video call a vet 24/7, use an intelligent pet symptom checker (think NHS 111 but for pets), or seek preventative care through nurse clinics. And yes - it can all be done from the comfort of home - drastically reducing the need for in-person vet trips.   Mission: To make pet care affordable and accessible for everyone. To improve the lives and wellbeing of everyone working within the veterinary industry. Responsibilities Create and implement a customer communication strategy to deliver personalised and targeted communications across all stages of the Joii customer lifecycle. Design and optimise customer onboarding programs to ensure successful adoption and utilisation of our products/services from Day 1. Increase average revenue per user through relevant, compelling comms and campaigns. Develop customer engagement campaigns, together with our Product and Clinical teams to foster long-term relationships with our customers. Work closely with our Data team to segment and target our base of customers, designing and delivering campaigns to suit each customer cohort. Be the Braze expert within the business. You’ll understand its capabilities inside out to ensure we are getting the most out of all it offers. Work with our Design Manager to create compelling comms, measuring success and optimising as you learn. Report on activity vs KPIs, establishing performance benchmarks and putting metrics beside everything you do.   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1792","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:1812":{"__typename":"Conversation","id":"conversation:1812","topic":{"__typename":"TkbTopicMessage","uid":1812},"lastPostingActivityTime":"2023-09-28T02:46:14.942-07:00","solved":false},"User:user:190":{"__typename":"User","uid":190,"login":"Andrew_Edward","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://media.licdn.com/dms/image/C4D03AQFoSlJvBGQ_yA/profile-displayphoto-shrink_100_100/0/1660001369779?e=1717632000&v=beta&t=r7UNqnBNJcpfeCp7izQ0Gbwg3AFpp0AU8EPjBHGAKJs"},"id":"user:190"},"TkbTopicMessage:message:1812":{"__typename":"TkbTopicMessage","subject":"CRM Marketing Lead","conversation":{"__ref":"Conversation:conversation:1812"},"id":"message:1812","revisionNum":1,"uid":1812,"depth":0,"board":{"__ref":"Tkb:board:jobsboard"},"author":{"__ref":"User:user:190"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" Join the fastest-growing Super App in Qatar & help take its lifecycle marketing efforts to new heights with Braze! ","introduction":"","metrics":{"__typename":"MessageMetrics","views":674},"postTime":"2023-09-27T10:13:17.703-07:00","lastPublishTime":"2023-09-27T10:13:17.703-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Location Doha, Qatar (Remote can be considered)   Description Join the fastest-growing super app in Doha, Qatar!   We will need someone to:  Manage audience segmentation, develop personalized marketing messages/enhancements Execute the strategy for customer-centric lifecycle marketing email and push notification campaigns focusing on conversion, revenue and retention Collaborate closely with the product and design teams to discover, develop, and deliver campaigns that support new features and monetization efforts Utilize qualitative and quantitative data and metrics to identify opportunities, test and optimize campaign solutions and measure business impact Own campaign performance and ensure if contributes to the product team's key results Communicate on performance, key learnings and opportunities to leadership on a regular basis Build new customer segmentation and campaign automation strategies Scope and execute A/B tests across emails, web, mobile, and other customer-facing communication platforms Check more details on LinkedIn here: https://www.linkedin.com/jobs/view/3724124349/?alternateChannel=search&refId=qNhRsKlijKv53FGo88L%2BCQ%3D%3D&trackingId=zEpUX2HvGwwLBZwZKai7SQ%3D%3D ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1249","kudosSumWeight":2,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2962":{"__typename":"Conversation","id":"conversation:2962","topic":{"__typename":"TkbTopicMessage","uid":2962},"lastPostingActivityTime":"2024-04-10T06:16:15.297-07:00","solved":false},"User:user:1607":{"__typename":"User","uid":1607,"login":"Salome","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.braze.com/t5/s/arxkc89723/images/dS0xNjA3LTgxMWlFMTMxNDI4NzQyODM5NDZF"},"id":"user:1607"},"TkbTopicMessage:message:2962":{"__typename":"TkbTopicMessage","subject":"Senior CRM Specialist at King, Candy Crush Saga","conversation":{"__ref":"Conversation:conversation:2962"},"id":"message:2962","revisionNum":1,"uid":2962,"depth":0,"board":{"__ref":"Tkb:board:jobsboard"},"author":{"__ref":"User:user:1607"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":"","introduction":"","metrics":{"__typename":"MessageMetrics","views":602},"postTime":"2024-04-08T09:42:07.220-07:00","lastPublishTime":"2024-04-08T09:42:07.220-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Location: Barcelona   Description: https://careers.king.com/us/en/job/R022748/Senior-CRM-Specialist       ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"141","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:2782":{"__typename":"Conversation","id":"conversation:2782","topic":{"__typename":"TkbTopicMessage","uid":2782},"lastPostingActivityTime":"2024-02-29T06:44:16.263-08:00","solved":false},"User:user:3007":{"__typename":"User","uid":3007,"login":"veronikagaal","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.braze.com/t5/s/arxkc89723/m_assets/avatars/default/avatar-10.svg?time=1721758586000"},"id":"user:3007"},"TkbTopicMessage:message:2782":{"__typename":"TkbTopicMessage","subject":"Email Front-End Developer","conversation":{"__ref":"Conversation:conversation:2782"},"id":"message:2782","revisionNum":2,"uid":2782,"depth":0,"board":{"__ref":"Tkb:board:jobsboard"},"author":{"__ref":"User:user:3007"},"teaser@stripHtml({\"removeProcessingText\":true,\"truncateLength\":-1})":" At Prezi, we believe in the power of visuals to make ideas come to life. Our innovative platform empowers over 150 million users worldwide to create captivating presentations and tell compelling stories that move audiences. Join our dynamic Marketing team and be part of our mission to revolutionize the way people communicate. ","introduction":"","metrics":{"__typename":"MessageMetrics","views":568},"postTime":"2024-02-29T06:44:16.263-08:00","lastPublishTime":"2024-02-29T06:44:16.263-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" About the job Role Overview: Are you passionate about crafting visually stunning emails that captivate audiences? Do you thrive in a collaborative environment where your creativity and attention to detail are valued? If so, we have the perfect opportunity for you! As an Email Front-End Developer at Prezi, you will play a pivotal role in shaping our user engagement strategies by designing and coding responsive email templates for our lifecycle marketing initiatives. Responsibilities: Develop: Create visually appealing and responsive email templates from design mockups using HTML and CSS, with a keen focus on user experience and brand consistency. Familiarity with Liquid programming language is highly desirable. Test and Optimize: Conduct rigorous testing and troubleshooting across various email clients, devices, and browsers to ensure seamless rendering and optimal performance. Implement A/B testing and track metrics to refine email campaigns for maximum deliverability and engagement continuously. Collaborate and Innovate: Work closely with cross-functional teams, including design and marketing, to translate creative concepts into dynamic and compelling email designs. Stay abreast of industry trends and best practices to drive innovation and enhance user experiences. Maintain and Enhance: Assist in the maintenance and enhancement of existing email templates, ensuring adherence to brand guidelines and accessibility standards. Leverage your technical expertise to implement advanced features such as interactive elements and personalized content. Requirements: Bachelor's degree in Computer Science, Web Development, or related field (or equivalent work experience). 2-3 years of proven experience in email development, with a strong proficiency in HTML and CSS. Hands-on experience with email service provider tools, such as Braze or HubSpot. Expertise in responsive web design techniques and frameworks, coupled with a solid understanding of cross-browser compatibility and email client quirks. Ability to thrive in a fast-paced, collaborative environment, with excellent communication skills and attention to detail. Familiarity with email analytics tools and metrics tracking, with proficiency in English communication. Preferred Qualifications: Experience with JavaScript for email interactivity and dynamic content, including AMP implementation and countdown timers. Knowledge of email automation and personalization techniques, with proficiency in Liquid programming language. Understanding email deliverability best practices, including SPF/DKIM/DMARC/BIMI authentication. Join Us! Embark on a rewarding journey with Prezi and unleash your creativity as you shape the future of visual storytelling. Take the next step in your career and join our passionate team of innovators. Apply now and let's create memorable experiences together! 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Principal Duties and Responsibilities • Managing monthly CRM calendar for multiple marketing channels (email, push, in app, SMS, web push etc.) • Content creation/ coordination with content team for all types of CRM campaigns. • Preparing HTML for the daily email campaigns& trigger email campaigns. • Segmenting customers based on different criteria and keep track of the performance • Prepare different reports to analyze campaign performance. • Managing survey campaigns using external tools (survey monkey, survey gizmo etc) • Execute all types of CRM campaigns (promotional, transactional, automated) • Coordinating with different teams for campaigns requirements and execute campaigns on timely manner. • Setting up multichannel customer journey based on different objective. 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