The most recent content from our members.
I'm currently exploring the mind-boggling space of CDP's, naturally i'm leaning towards those that are Braze Alloy Partners. I'm putting this out to the community for both some vendor recommendations and some advice/pitfalls when integrating. Having worked directly in previous roles with three different CDPs and in the…
Hi Braze Community, I am scratching my head a bit trying to understand how the Braze SDK does not have an out-of-box feature that automatically associates a session with a specific user post email/sms campaign click. From what I am reading, even after having clicked through a campaign, if a user comes in a private browser…
I want to understand if, in the segments module, when I filter my audiences, the total reachable users only considers users with either a valid email address or a push token enabled to receive communications, or all users who generate a user ID in the system, even if I can't reach them. For example, if I have 300,000 users…
Hey everyone! I am wondering if anyone had a similar situation: standard tool for isolating control group (global or Canvas- specific) does not fit my business needs, because I want to measure incremental change of product conversions per B2B subscriber, and each B2B subscriber can have more than 1 employee (aka user ID in…
Hi! I am just wondering if it is possible to split a segment into two even segments? I have been downloading the customer details, splitting in excel then reuploading so wondered if there is an easier way? Thanks!
I’ve seen so many wasteful forms of communication that could be handled more effectively with CRM channels—yet brands continue relying on outdated, inefficient methods. ✅ Event Reminders via Call Centers? → A well-timed push notification or SMS would be faster, cheaper, and ensure the message actually lands. ✅ Mass Email…
Hi everyone, I am currently planning a re-consent campaign and have segmented our audience into 4 groups; highly engaged, moderate, lapsed and dormant. I am trying to get a sense of the reconsent rates for each segment to better predict business impact. If you have recently run a similar campaign - especially in the…
Hey Team Wondering if anyone is using Ai to manage sales phone calls. Open to who you are using, experience and any other details. Just on a desk research mission at the moment. Thanks in advance
Hi there! I'm new to Braze and recently uploaded a CSV file containing 1.5k email addresses. The import was successful, but when I tried to create a campaign using segments, the email addresses couldn't be found. I included the 'email' column along with randomly generated user alias names and labels in the file. Is there…
Hi, I am new to the tool and wanted to test CSV imported users segmentation. However, when I add segment filter "includes Updated/Imported from CSV" my recent CSV is not appearing in the list. Moreover, out of 5 CSVs in our environment, uploaded in different times before, only one appears there. What are criteria for CSV…
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