Email Suppression
Hi all, We currently have an issue where we can't seem to suppress email addresses from campaigns and canvases. We have used the re-targeting options (i.e those who have received a message etc) but the issue with this is it manages it at a profile level - not email level. The challenge we have is that many of our users share email addresses across profiles and its not possible to merge them. We have multiple campaigns sending per day and need to be able to control the amount of emails an email address receives NOT necessarily the profile. As an example .. User A and User B share the same email address User A qualifies for Campaign 1 User A and User B qualifies for Campaign 2 Using the current re-targeting options, we would be able to ensure that User A only receives one message, but the email address would receive 2 (one for User A from Campaign 1 and then one for User B from Campaign 2). We need an easy way to orchestrate this within Braze, but the only way we think we can manage this is by passing delivery logs back to our warehouse then passing back through as an attribute .. which isn't ideal with the data delays around that! Has anyone got any ideas / worked around the issue?
Help with Tracking Pixel Placement in Braze Emails
Hi Braze Community, I’m looking for guidance regarding tracking pixel placement in Braze emails. By default, the pixel is placed at the bottom of the email, but we’ve noticed that some of our longer emails are getting clipped by Gmail, which seems to be impacting our open rate tracking. I’ve seen that there’s an option to move the tracking pixel to the top of the email, which could potentially resolve this issue. Before applying this change across all campaigns, I’m wondering: Is there a way to test this change in the NonProd environment first? Alternatively, can we apply this change to selected email campaigns only for testing purposes? Also, our emails typically have Liquid logic positioned at the top. Would moving the tracking pixel above this logic cause any issues with rendering or data capture? Has anyone tried this approach before? Would love to hear your experiences or best practices. Thanks in advance!
What’s the best approach for an NPS survey?
Hey everyone 👋 I’m planning to add an NPS survey to an email campaign and I’m curious — what’s worked best for you? Email with a link to a Braze landing page with the survey Or an embedded survey directly in the email? Both options will consume data points to collect information from each user, but which do you think has more advantages overall? Would love to hear your experiences! 🙌
Tracking Users' Post Click
Hi Braze Community, I am scratching my head a bit trying to understand how the Braze SDK does not have an out-of-box feature that automatically associates a session with a specific user post email/sms campaign click. From what I am reading, even after having clicked through a campaign, if a user comes in a private browser or is not cookied Braze will not recognize them until they log in or put their email somewhere onsite. This is hugely challenging for us, and I assume others as we want all email/sms traffic post-click automatically identified to help fuel abandonment flows. The only solution that we have found is surfacing the external id in every campaign URL and calling changeuser once they hit the site referencing their external id in the URL to tie their session to the correct profile. Is this truly the only option or am I misinterpreting this workflow? How have others dealt with this issue?Email Template: Autosave and Version History
Quick bit of feedback I’ve noticed the “Save Template” button in the Email Templates editor is a bit clunky and unintuitive meaning you may do a bunch of work and not save it considering you need to click done then save. Given there's no version history, it feels risky when making edits or updates especially across teams. Would love to know: Is there any way in the Admin Panel to improve or configure how this works? Or is there a planned update in the pipeline to improve this experience? This would be a big win for usability. Appreciate any insights! Kesh
URL Wrapping
Does anyone know how the URL wrapping in email works exactly or is that proprietary information? As a tester I'm trying to verify the url's in the mail wrapped by braze. In our case, a link is wrapped to http://clicks.****.nl/f/a/5juAUSBvowz8S5gseBY-fw~~/AAAHahA~/Snj1AQpa6R5scePJ5SRxuV-xWbYngjvvue5nvDQnviKSfvFhoLDm440dk_NNpnsvhMz3Ag_V2Leqo-1MyS56MLPydYzuWHFmx5ONjYT5NXmc8aPgYHrdUJjFn1LRUp2b7ZgXroeHfyW3uziw8uZa8d6LU1lADBoFz33ZqsNElt3AARWrXxBx_ZXBS8t-_fE2 Is there a way to decode URL so I can see in our test environment what the new end point is after the click has been registered using the clicks subdomain?Campaigns, Segments, Custom Attributes
Let's say I have a campaign, and it's set up for a certain Custom Event trigger (trigger_a) and set to target a certain Segment segment_a based on a custom attribute. This campaign has a 15 minute delay built in. Let's say a the event trigger_a fires for a certain user, but at the moment the event fires the user is not part of segment_a. If we update the user profile with the relevant custom attribute (thus making them part of segment_a) within that 15 minute delay, will that user receive that campaign? Or do they need to be part of that segment the moment the event fires for that user.IP warming for bonfire?
Hopefully this question reaches an administrator of the bonfire community: The verification mails that bonfire sends when you register your email end up in spam. For my company domain they don't even seem to pass to quarantine so I can't see them at all. In gmail I was able to retrieve it from my spam folder. But I'd like to switch to my company email gain but that means I can't verify my email. Our company is using office365.
