Senior CRM Manager

About Us
We’re a mobile-first marketing agency that exists to help our clients’ apps perform at their very best. We combine a unique, data-driven approach with deep expertise to deliver game-changing mobile marketing strategies for globally recognized brands and influential start-ups.

Three things you should know about us:

1. Thanks to our proprietary technology and analytical models we can translate data into business value, faster. But we’re not limited by it.
2. We draw our teams from the best mobile talent and from a variety of backgrounds, meaning we see the bigger picture.
3. We’re a consultancy in expertise with an agency focus on delivery. And we work as an extension or an embedded part of our client’s teams. It’s one of the reasons 95% of our clients have stayed with us.

Responsibilities:

• Project manage a portfolio of customers to successful outcomes
• Build and deploy omnichannel Engagement campaigns
• Design and implement testing strategies
• Engage with customer stakeholders to quickly understand their business and technical goals for using new platforms, building credible relationships throughout the customer organization, from senior staff to end-users
• Audit customer’s engagement tactics and identify areas for improvement
• Validate product use-cases and assess technical feasibility for a successful product launch
• Assist new customers in achieving effective and efficient SDK and API integrations
• Resolve technical issues reported by customers during both the implementation and ongoing campaign deployment phases, providing effective solutions

Who you are:

• You have 1+ years experience with Braze
• You have 2+ years experience in a client-facing work environment
• You have excellent analytical, problem-diagnosis and creative problem-solving skills with the desire and ability to identify, and help implement changes
• You can quickly understand customer needs or issues and deliver clear and concise responses
• You have domain knowledge on at least one of the following: APIs, SDKs, or Basic Programming (HTML, SQL, etc.)
• You are a proud holder of at least one Braze certification!