Forum Discussion
Using segmentation tool for profiles with different IDs but same email
We have an edge case where a lead user with the same email can get identified multiple times with a different user alias ID. If they convert, we update their custom attribute label to "converted" for...
I don't believe this is possible with the segmentation tool, but definitely understand the use case. I think the best solution might be to use a webhook to merge all lead profiles into the converted profile, when the conversion happens.
Webhook will be triggered by the conversion, and this will probably involve a For Loop (to search through every single duplicate profile) and the /users/merge endpoint.
Please let me know if you have any further questions! allan.heo@fornowmarketing.com
