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sabrinaavila10's avatar
3 years ago
Solved

Ability to send emails to users that don't have a Braze profile?

Hello! Does anyone know if it is possible to send an email campaign to an user that does not have a Braze profile? 

  • Hi sabrinaavila10 ! As long as you've collected legal consent to email these users, you can create alias profiles for these users. Happy to chat more if you have further questions. 

4 Replies

  • Hi sabrinaavila10 ! As long as you've collected legal consent to email these users, you can create alias profiles for these users. Happy to chat more if you have further questions. 

  • not that I've experienced, they have to have an email in the Braze Dashboard at least.  We have an internal CRM where we can manage users in our braze. 

  • Dogan's avatar
    Dogan
    Collaborator

    Hello, we are looking at a possibility to verify the user's email before changing it.

    So the scenario would be: the user has a profile with email 1, wants to change it to email 2. Before we update the profile, we want to send an email with OTP to email 2, and only after it has been confirmed, we will update the profile from email 1 to email 2.

    So I'm interested in this possibility to send an email to a profile alias. Could you please explain how this should be done via API?