Forum Discussion

alexw518's avatar
alexw518
Active Member
3 months ago

Using segmentation tool for profiles with different IDs but same email

We have an edge case where a lead user with the same email can get identified multiple times with a different user alias ID. If they convert, we update their custom attribute label to "converted" for...
Segmentation
AllanHeo's avatar
AllanHeo
Strategist
3 months ago

I don't believe this is possible with the segmentation tool, but definitely understand the use case. I think the best solution might be to use a webhook to merge all lead profiles into the converted profile, when the conversion happens. 

Webhook will be triggered by the conversion, and this will probably involve a For Loop (to search through every single duplicate profile) and the /users/merge endpoint. 

Please let me know if you have any further questions! allan.heo@fornowmarketing.com