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tiannaterrell1's avatar
tiannaterrell1
Active Member
2 years ago

CSV File Import/Upload

When uploading a csv file of users to create a segment, do we also have to include their external ID or can we just have their email, first name, last name? 
  • Malcolm's avatar
    2 years ago

    The use of the external ID is to allow you to identify them across all devices. I would recommend it, it can also reduce the rate of duplication therefore reducing your data point usage. 

  • Arso's avatar
    2 years ago

    tiannaterrell1 external_id or user_id is a mandatory field. You can't upload your CSV without it. If you don't have external ids, you'll need a user alias for each user. 

    Some companies let email be their external user id, but it's not a good practice for security reasons. Best practice is using uuids.