Forum Discussion
Create an audience from all that have not received any message in previous step
Hi! We are notifying consumers about their invoices through a canvas with transactional communication channels. First we send an email (+ push notification of the consumer have our app), and if the...
Hi sevgic I would be taking a step back and looking into this as it seems quite odd that users would pass the entry criteria, then enter a relevant step but yet Braze sends them nothing? I don't think users should just be 'falling off' for no reason, unless I'm missing something.
1. Are there exception events on the step?
2. Does the canvas have incorrect exit criteria? I had incorrect exit criteria boot everyone out of a canvas once 😆
3. Do the users have the relevant communication options in their profile e.g. a valid email? Any email?
4. Are all the bounces, spam and other irrelevant users removed from the segment before entering the canvas? I find this reduces a lot of issues inside the canvas.
You would potentially capture them with a filter such as the one elyssa has suggested but to avoid having to capture them, I'd first identify the root of the issue.
Feel free to add more context. It's a curious case. 😊
