Forum Discussion
Strategy to Identify Duplicate Profiles
We needed to identify and merge duplicate Braze profiles (same email, different user IDs) across our entire user base. We evaluated two solutions. Solution 1: Identify duplicate profiles via /users/...
Hi. We prefer not to enable this because we need the profiles merged as early as possible. Since our emails include braze_id references, delaying the merge increases the risk that an email is sent before the profiles are merged. In that scenario, Braze may randomly select one of the duplicate profiles during send-out, which could result in invalid links.
We have already enabled a Canvas that performs the merge as soon as a profile is created. However, we still need a way to identify and merge the existing duplicates.
The export feature is handy, though. I am looking for a solution to segment these users within Braze without external integrations.
