Forum Discussion

ConorIrvine's avatar
ConorIrvine
Specialist
2 years ago

Update images AFTER sending?

Hey all, Hoping someone in this wicked community knows something I don't 🤞 I have an email that populates images via connected content (API call). The email has already gone out to users but we'...
SDKs and APIs
  • ConorIrvine's avatar
    ConorIrvine
    2 years ago

    Hey all just wanted to share the solution we used in case this is of use for anyone.

    Because the image was passed to Braze by API and the image was hosted on our server, we were able to replace the image hosted by us (making sure to keep the name/url exactly the same) this meant that when it was fetched by an inbox it would load the updated imagery.

    This isn't fool proof as some inboxes will cache (meaning a user could theoretically clear their cache and then see the new one) or proxy loaded which prevents the image changing. BUT if you're in a pickle then changing for some is still better than none.
    Hope that helps someone else if they ever get stuck 🙂 

DanyWillis's avatar
DanyWillis
Practitioner III
2 years ago

Hey Conor, that's really interesting to hear thanks. We faced a similar issue a while back whilst using connected content and we suffered a similar problem with caching, would even cause some blank emails to go out which wasn't fun. Thanks for the update!