Forum Discussion
Respond to SMS sent from Braze in Front
I've gone down the rabbit hole with Braze support, Twilio and Front. It doesn't seem possible to respond to SMS messages sent from Braze in a different service. Is that right?
Hello tyler You can only send one way messages OR two-way messages.
What you are trying to do is add a third service in the mix to respond. Unfortunately this is not supported as of now.
This will require a lot of work. Braze won't know the text sent by Front and vice-versa. Also the users initiated message can be forwarded to only on Platform.
To achieve this, you will have to add a middle layer that can receive message from multiple sources and act as a bridge between your applications (Braze/Front) and the customer.
