Sasha
2 years agoPractitioner III
Alias profile management
I am struggling on how to think about managing alias profiles and how we treat them. Specifically around SMS and texting in a keyword. If a phone number is not in the default phone field, a User alias user will be created. This alias profile will only have phone number and subscription group opt-in. How do you go about tying user aliases to an existing profile or figuring out an alias profile does exist as a user in our system. I would love to have a virtual coffee and learn more about how others handle alias profiles in their lifecycle/user journey flows. TIA