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Let's hear some best practices for communicating loyalty program updates or changes
What are the best practices for communicating loyalty program updates and changes to customers?
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When communicating changes to a customer loyalty program, I think it is important to be transparent and clear. If a change is big, it should be communicated to customers across multiple channels like email, push notifications, and social media. I also think it is important to make sure that communication is consistent across all touchpoints, including websites and apps.
