Forum Discussion
Let's hear some best practices for communicating loyalty program updates or changes
What are the best practices for communicating loyalty program updates and changes to customers?
When communicating changes to a customer loyalty program, I think it is important to be transparent and clear. If a change is big, it should be communicated to customers across multiple channels like email, push notifications, and social media. I also think it is important to make sure that communication is consistent across all touchpoints, including websites and apps.
