Forum Discussion
Issue with Braze ‘canvas/data_series’ API – Getting ‘0 sends’ for canvases despite known activity
Hi Team,
I’m currently using Braze’s canvas/data_series API to fetch performance data for our canvases. However, I’m noticing some data discrepancies — for a few canvases, the API is returning ‘0 sends’ even though I can confirm (from the source of truth) that there have been sends.
Has anyone encountered a similar issue or could help me understand why this might be happening? Would appreciate any guidance or suggestions on how to resolve this.
4 Replies
We have created the connectors where we have set only the ending_at parameters (which is set to current timestamp when the connectors is ran). Since, according to docs either the starting_at or length is required, we are setting length parameter to 14.
Additionally, here’s what we have observed during our analysis:
- The API is not returning ‘0 sends’ for all canvases.
- Specifically, all enabled canvases (29 out of 175) are showing accurate ‘sends’ data.
- The issue primarily occurs with not enabled canvases. Out of the 146 not enabled canvases:
- 140 canvases are showing ‘0 sends’.
- However, not all disabled canvases have this issue — a few disabled canvases still have non-zero sends.
In summary, while the ‘enabled’ canvases seem unaffected, the discrepancy mostly lies within the ‘not enabled’ canvases, but not consistently across all of them.
