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Divyesh's avatar
Divyesh
Supporter
11 months ago

Issue with Braze ‘canvas/data_series’ API – Getting ‘0 sends’ for canvases despite known activity

Hi Team, I’m currently using Braze’s canvas/data_series API to fetch performance data for our canvases. However, I’m noticing some data discrepancies — for a few canvases, the API is returning ‘0 se...
data transformation
Manoj__'s avatar
Manoj__
Visionary
11 months ago

Hello Divyesh​  Can you share more details on the parameters are passed in the URL? I would look at the values of starting_at'/ending_at parameters and also add the include_deleted_step_data in the endpoint to consider any deleted steps.

Divyesh's avatar
Divyesh
Supporter
11 months ago

We have created the connectors where we have set only the ending_at parameters (which is set to current timestamp when the connectors is ran). Since, according to docs either the starting_at or length is required, we are setting length parameter to 14.

  • Divyesh's avatar
    Divyesh
    Supporter
    11 months ago

    Additionally, here’s what we have observed during our analysis:

    • The API is not returning ‘0 sends’ for all canvases.
    • Specifically, all enabled canvases (29 out of 175) are showing accurate ‘sends’ data.
    • The issue primarily occurs with not enabled canvases. Out of the 146 not enabled canvases:
      • 140 canvases are showing ‘0 sends’.
      • However, not all disabled canvases have this issue — a few disabled canvases still have non-zero sends.

    In summary, while the ‘enabled’ canvases seem unaffected, the discrepancy mostly lies within the ‘not enabled’ canvases, but not consistently across all of them.

  • Divyesh's avatar
    Divyesh
    Supporter
    11 months ago

    What will happen whether or not if we include 'include_deleted_step_data' in our APIs