Senior CRM Specialist (24 months fixed term contract - convertible/renewable)
At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience. Our Values: Dream big —Be visionary, strategic, and open to innovation Build great things —Work in service of our users, always improving and pushing higher Operate as an owner —Take responsibility with bold decision-making and bias for action Win like a sports team —Be trusting and collaborative while empowering others Learn and grow fast —Never stop learning and iterate fast Share our passion —Share ideas and practice enthusiasm and joy Be user obsessed —Empathetic, inquisitive, practical About the team: At Goodnotes, we're on a mission to create the best medium for human and AI collaboration. You will join a talented, distributed Growth Marketing team across Europe and Asia, contributing to user growth and retention for a massive global user base, including our key markets. You will work alongside other marketers, engineers, product managers, designers, and the wider Goodnotes team as a part of the CRM team. About the role: We are looking for a data-driven and strategic CRM Specialist to run global marketing campaigns across dynamic user segments. Also, this role will contribute to and scale our lifecycle marketing programs, particularly in improving user engagement, retention, and monetization across our app ecosystem. This is the role for you, if you’re excited to work on the things listed below: Lifecycle Strategy & Execution: Design, implement, and optimize lifecycle campaigns (onboarding, engagement, conversion, churn prevention, reactivation) under proposal to improve user retention and revenue outcomes, with proven experience to run campaigns end-to-end. Cross-Functional Project Management: Partner closely with Product, Marketing, Design, Data, and Engineering teams to execute campaigns on time and align CRM efforts with broader company initiatives. User Channel Operation: Manage multichannel communications (email, push notifications, in-app messages, and product surfaces) with a clear understanding of each channel’s strengths and performance metrics. Experimentation & Optimization: Develop a testing roadmap, run A/B tests, and continuously optimize campaigns with data insights and performance outcomes. Contribute to conversion journeys and upsell opportunities based on user behavior and subscription funnels. User & Revenue Insights: Analyze CRM performance, user behavior, and revenue trends. Translate insights into actionable strategies and communicate them clearly to stakeholders. The skills you will need to be successful in the above: 5+ years of experience in CRM, including lifecycle marketing, ideally in a subscription-based mobile or web product with a global user base in the millions. Strong understanding of user journey mapping and frameworks across acquisition, engagement, conversion, and retention. Hands-on experience with CRM platforms (e.g., Braze), analytics tools (e.g., Amplitude, Looker), and A/B testing frameworks. Proven experience managing CRM campaigns end-to-end — from strategy and content briefing to launch, analysis, and iteration. Demonstrated ability to collaborate cross-functionally and manage complex timelines with multiple stakeholders. Comfortable working with user and revenue data to inform decisions, with strong data literacy and analytical mindset. Even if you don’t meet all the criteria listed above, we would still love to hear from you! Goodnotes places a lot of value on learning and development and will support your growth if needed. The interview process: An introductory call with someone from our talent acquisition team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes A short take-home assignment to assess your skillset A role-specific call with our CRM specialist to discuss your background and skillset for this role more in detail A call with your hiring manager. This is the person who will be managing you day to day, working on your growth and development with you as well as support you throughout your career at Goodnotes A meet the team call with 2 or 3 GoodPeople you’d be working closely with at Goodnotes What’s in it for you: Meaningful equity in a profitable tech-startup Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness Sponsored visits to our Hong Kong or London office every 2 years Company-wide annual offsite Flexible working hours and location Medical insurance for you and your dependents Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.Braze Tech Lead @ Digitas Australia (Sydney - Hybrid)
Apply now Company Description Digitas — The Networked Experience Agency. Consumer habits are anything but linear and attention must be earned. At Digitas, we understand that to break through, brands must be surprising, entertaining, and authentic. Driven by imagination and fueled by deep cultural, consumer, and business insights, we craft impactful creative experiences across every medium — from integrated campaigns, gaming, and physical experiences to full-length feature films. We earn the right for brands to be part of their customers’ networks. We drive growth with our amazing clients through our capabilities in Consulting, Products & Platforms, Customer Engagement, and Digital Media. Part of Publicis Groupe and a Leader in Gartner’s Magic Quadrant for Global Marketing Agencies, we’re proud to work with some of the world’s leading brands. The Role The purpose of this role is to lead the technical design and delivery of impactful customer engagement solutions using the Braze platform, focused on a single, high-profile client with room to grow across the agency. As the Technical Lead, you will translate creative ideas into actionable Braze and data solutions, ensuring seamless execution. You will collaborate with stakeholders, develop prototypes, mentor technical teams, and maintain high standards for performance, documentation, and innovation. This Role Focuses On 2 Core Areas Technical leadership and solution design Stakeholder collaboration and team development Day To Day You’ll Get Work cross-functionally with the client and our account, creative, strategy and analytics teams to translate creative ideas into technical and data requirements for the Braze platform. Your vision will ensure client success from idea to implementation. Scope/build rapid prototypes which help us to respond to client briefs and assess technical viability. Be the main point of contact when it comes to data requirements for Braze. Liaise with internal and external teams to ensure that we are leveraging client data securely, effectively and efficiently. Ensure that all solutions are endorsed and supported by our client’s global and local technology teams and that all established standards are adhered to. Be the absolute subject matter expert for our internal team and clients when it comes to the Braze platform Advise and mentor a local/offshore technical delivery team, fostering growth, capability and process. Work with the Digitas tech team to troubleshoot, test, and optimise solutions to achieve maximum performance with minimal errors. Ensure continuity for the account by establishing and maintaining standards across the tech team for documentation and knowledge exchange. Skills Expert level on-tool skills with one of the major customer engagement platforms (Salesforce, Adobe, Braze) Candidates with Braze experience are preferred.Salesforce, Braze or other certifications are a plus but not required Ability to quickly learn new systems and processes. Strong working knowledge of modern marketing data tools and integration patterns with an emphasis on how to solution data for targeting, personalisation and reporting Working knowledge of CDPs such as Segment, Tealium and mParticle. mParticle experience is a huge plus Analytical thinking, asking the right questions and challenging for better outcomes Strategic thinker, pushing the boundaries and always challenging us to think bigger or differently Excellent collaboration, written and verbal communication skills The Person We Are Looking For Has 7+ years of experience working on the technical side of Martech, marketing automation or customer engagement roles Background in prototyping and light coding. Minimally you should be strong in basic web languages (HTML, CSS, JS) and scripting languages such as Liquid or ActionScript. 2+ years of experience articulating solution designs with Martech platforms Proven track record of successful solution design work Experience working with complex data environments which depend on streaming data Experience managing and mentoring technical delivery teams Bonus points for prior agency/consultancy experience, as well as working with/leading off-shore delivery teams Got what it takes? We’d love to hear from you. Apply nowSenior CRM Manager - APAC (in Singapore)
The CRM team at Wise is growing and we're looking for a Sr. CRM Manager to lead and mentor a growing team of CRM professionals in Singapore. They'll work closely with technical and non-technical stakeholders (Marketers, Growth Managers, Product Managers, UX Researchers, Engineers, Designers, Analysts etc.) to develop and manage our CRM strategy for our APAC customers. The ideal candidate is a mid-senior CRM professional with strong knowledge on segmentation, lifecycle management and stakeholder management. A strong track record of successful cross-channel initiatives where you were in charge of the end-to-end process of planning, developing and implementing customer-centric campaigns is equally a must. Knowing Braze and coming from a product-driven environment won't hurt either :D We know this is not just about what we look for, but also what we offer in return. You'll join a team of 20+ really strong CRM professionals where every single one of us is always keen to share our knowledge and experience. There's of course other perks like flexible working, 90 days each year to work from anywhere in the world, RSUs (actual shares!), private medical insurance, 6 weeks paid sabbatical after 4 years at Wise (on top of your annual leave) and many others. All the info you need is here, but if you have more questions or want to chat, feel free to reply in this thread.Contract Braze Email Specialist Needed
Location: Sydney AU or Remote Description: Unyoked is an Aussie start-up helping more people get out to nature more often. We just launched Braze for both our transactional and maketing comms. We are seeking someone to QA our canvas,. curated new personalisation and ensure we data is flowing correctly. Requirements: - Strong Liquid Language Skills - Experience with the catalog feature - Experience with consolidating canvases into longer flows Salary Range (Optional): We have funds ready and will negotiate based on the scope of work and expertise of the individual we work with
Senior CRM Automation Manager
Location - London - Tower Bridge area Senior Technical CRM Manager - Fintech For more information contact sarah@fishtank.cc Tel: 0117 9055160 £60,000 to £70,000 plus an excellent benefits package and bonus scheme Full time role, hybrid working – 50% split between the office and home The Senior Technical CRM Manager is a key team member in the Central Marketing team. We are looking for a Technical CRM specialist (in Braze) to manage multi-channel customer lifecycle campaigns. You will be responsible for building customer activation, engagement and retention through CRM automation and triggered CRM lifecycle campaigns. Key responsibilities To champion the CRM, Braze. Identifying opportunities to maximise usage of Braze features. Such as Content Cards, In-app messaging, Push notifications, SMS etc Improving productivity through automations of tasks Working with the IT team to improve the data feed and manage the Braze environment Leading technical solutions for Braze integrations. Using data and technology to enable omni-channel campaigns across the customer lifecycle. Stakeholder communications , providing regular updates and providing reports of campaign performance to the SLT HTML coding – Create and amend HTML Generating and build complex personalised automations – using liquid logic and Moveable Ink to create new templates. Essential Knowledge & Experience A braze specialist - Extensive knowledge of and experienced in Braze CRM A technical CRM focussed CV - Minimum 3 to 5 years’ experience within a technical CRM role Strong coding experience - HTML and experience in Liquid logic and solid knowledge of algorithms & data structures Experienced in building personalised journeys, lifecycle automations Understand email campaigns and how to work in and build templates A team players with outstanding communication skills at all levels Used to working in a fast-paced environment to juggle multiple projects, priorities, relationships at the same time Preferable Knowledge & Experience global experience & Movable Ink skills[Remote - India] Training & Onboarding Manager (CRM)
Role: Training & Onboarding Manager (CRM) Location: Remote [India] Company: Massive Rocket Who We Are Are you a data-driven growth specialist looking for your next challenge? Look no further than Massive Rocket - the UK-based Data & CRM Consultancy that’s taking the world by storm! With clients across Europe, the US, and Africa, we help businesses understand their customers and drive predictable growth through our core services of CRM Automation and Data & Analytics. Our international team renders services to a diverse range of clients encompassing Financial Services, Aviation, Music, Media, Streaming and Sports sectors. What We Offer 💨Fast-moving environment – you will never stop learning and growing ❤️Supportive and positive work culture with an emphasis on our values 🌍International presence – work with team members in Europe, the US, and around the globe 🪐 100% remote forever 🌴Flexible Vacation Policy 🧗🏼♂️ Career progression paths and opportunities for promotion/advancement 🍕Organised team events and outings What we’re looking for We are looking for an Onboarding & Training Manager (CRM) join our Training Practice. You will be responsible for the day to day running of the all client-facing training delivery. You will become a certified CRM expert and delivery CRM training to help serve some of the most exciting and fastest growing businesses in the world. This a role that, over time, will develop into a CRM Campaign Manager position working on CRM strategy & Execution with our customers. Responsibilities • Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers. • Collaborate with internal technical resources to empower and train customers to use CRM software as efficiently as possible. • Engage with customer stakeholders to understand their business and technical goals, building credible relationships throughout the customer organization, from senior staff to Braze end users. • Help drive early adoption, setting KPIs and success metrics for ROI. • Advocate customer business use-cases to product development • Effectively deliver engaging enablement training and workshops. Experience • 2-4+ years experience in a client facing role • Experience in a CRM, Marketing, Lifecycle Marketing Role • Perfect English communicator • Project management experience • Training delivery experience Bonus Experience (but not mandatory) • Ideally, you will have experience in one or more of these areas: ◦ HTML / CSS ◦ Design experience – photoshop, canva ◦ Marketing Automation (experience in creating emails, push notifications, in-app messages etc.) ◦ Product and User Behaviour Analytics (generating reports and making data-driven decisions) ◦ Data Planning (creation of tracking plan and having a basic understanding of data) • Familiarity with the deployment process one or many of the following technologies: ◦ Segment ◦ mParticle ◦ Tealium ◦ Batch ◦ Braze ◦ Amplitude ◦ Mixpanel ◦ Leanplum ◦ Airship ◦ Salesforce Marketing Cloud ◦ Oracle Marketing Cloud ◦ Tableau, …Join Quizizz as a Manager, Growth and Retention Marketing!
Help us motivate every student and do work that matters! We're making a learning platform to motivate every student in the world. We're venture-funded, growing quickly, and need your help. We have 50M+ people, in 150+ countries answering 50M+ questions/day.[Tech-for-good] CRM Manager @WeAre8 | Social media app | SYDNEY, AUSTRALIA
Looking for an experienced CRM Manager to own the CRM function globally at tech-for-good startup (B Corp) WeAre8. Apply here. Location: Sydney, Australia - hybrid model (buzzing part of Surry Hills, only a few minutes' walk from Central station, end-of-trip facilities, dog-friendly)
