Senior CRM Consultant (Contract)

The role
We're looking for a Senior CRM Consultant to be responsible for maintaining, building and growing the CRM function whilst shaping our customer communication strategy. 

You will be focusing on retention across our existing channels like email and SMS, and future channels like in-app and push; whilst also looking at acquisition too.

We're expecting you to constantly analyse the data to determine ways to optimise performance and therefore improve conversion and retention.

• In-depth knowledge of digital marketing and loyalty principles and the end-to-end process for campaigns from strategy to deployment.
• 6+ years CRM experience, with demonstrated success in a strategic email marketing role.
• Experience working in a fast paced startup; bonus points if you've worked with an app.

• Expertise in Braze.
• Experience using multiple channels (email, SMS, app) to communicate to the customer base with a focus on conversion and retention.