[Remote - India] Training & Onboarding Manager (CRM)

Are you a data-driven growth specialist looking for your next challenge? Look no further than Massive Rocket - the UK-based Data & CRM Consultancy that’s taking the world by storm!

With clients across Europe, the US, and Africa, we help businesses understand their customers and drive predictable growth through our core services of CRM Automation and Data & Analytics.

Our international team renders services to a diverse range of clients encompassing Financial Services, Aviation, Music, Media, Streaming and Sports sectors. 

 

💨Fast-moving environment – you will never stop learning and growing

❤️Supportive and positive work culture with an emphasis on our values

🌍International presence – work with team members in Europe, the US, and around the globe

🪐 100% remote forever

🌴Flexible Vacation Policy

🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement

🍕Organised team events and outings

 

We are looking for an Onboarding & Training Manager (CRM) join our Training Practice. You will be responsible for the day to day running of the all client-facing training delivery. 

 

You will become a certified CRM expert and delivery CRM training to help serve some of the most exciting and fastest growing businesses in the world. 

 

This a role that, over time, will develop into a CRM Campaign Manager position working on CRM strategy & Execution with our customers.

 

• Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers.

• Collaborate with internal technical resources to empower and train customers to use CRM software as efficiently as possible.

• Engage with customer stakeholders to understand their business and technical goals, building credible relationships throughout the customer organization, from senior staff to Braze end users.

• Help drive early adoption, setting KPIs and success metrics for ROI.

• Advocate customer business use-cases to product development

• Effectively deliver engaging enablement training and workshops.

 

• 2-4+ years experience in a client facing role

• Experience in a CRM, Marketing, Lifecycle Marketing Role

• Perfect English communicator

• Project management experience

• Training delivery experience

 

• Ideally, you will have experience in one or more of these areas: 

◦ HTML / CSS 

◦ Design experience – photoshop, canva

◦ Marketing Automation (experience in creating emails, push notifications, in-app messages etc.)

◦ Product and User Behaviour Analytics (generating reports and making data-driven decisions)

◦ Data Planning (creation of tracking plan and having a basic understanding of data)

• Familiarity with the deployment process one or many of the following technologies:

◦ Segment

◦ mParticle

◦ Tealium

◦ Batch

◦ Braze

◦ Amplitude

◦ Mixpanel

◦ Leanplum

◦ Airship

◦ Salesforce Marketing Cloud

◦ Oracle Marketing Cloud

◦ Tableau, …