CRM Executive

About Chemist4U

Chemist4U is one of the UK’s largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. We’re redefining modern healthcare and helping people “feel better for less.” With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers’ doors.

Join us and be part of a company that’s transforming healthcare and making a real difference every day.

Our purpose The mission

Help everyone feel better, sooner Empower everyone to take control of their health by

providing world class technology and pharmacy services

Our values: Collaboration - Integrity - Positivity - Growth - Customer centricity

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.

About the role

Job type: Permanent

Salary: Competitive

Working Pattern & Hours: Monday-Friday, 37.5 hours per week

Location: Hybrid working model: 3 days per week in the office (Lancashire, WN8) and the remainder working from home

We are looking for a motivated CRM Executive to join our team in Skelmersdale, working alongside our CRM Executive and reporting to the CRM Manager. You will play a key role in supporting the planning, delivery, and optimisation of multi-channel CRM campaigns across email, SMS, WhatsApp, push notifications, and in-app messages.

Your responsibilities will include coordinating campaign strategies, managing campaign builds and schedules, designing automated customer journeys, and maintaining accurate customer data. You’ll also collaborate with teams across the business to ensure all customer communications are engaging, timely, and compliant.

Key Responsibilities

As the CRM Executive you will be responsible for the following duties:

• Support the planning and execution of customer communications across email, SMS/RCS, WhatsApp, push notifications, in-app messages, and content cards
• Help coordinate the communications calendar and contribute to campaign planning alongside the wider CRM team
• Build, schedule, test, and optimise campaigns under guidance to ensure accurate delivery and strong performance
• Assist in the building, scheduling, testing, and optimisation of automated customer journeys, using behavioural triggers and lifecycle milestones
• Work closely with teams across the business to gather and maintain accurate, up-to-date and compliant content for customer communications
• Support deliverability best practices, including data hygiene, suppression management, and maintaining compliant contact lists
• Monitor campaign and journey performance and support testing to help improve conversion and retention.

About You

The successful CRM Executive will have hands-on experience delivering customer communications via a CRM or email service platform, with exposure to customer lifecycle or triggered campaigns. This role requires clear communication, good organisation, and the ability to manage multiple tasks while working with data and collaborating with others in a fast-paced environment.

Qualifications & Experience

The ideal CRM Executive will possess the following skills and experience:

• Some experience using a CRM or email service platform (experience with Braze or similar platforms is desirable but not essential).
• 1–3 years’ experience in a CRM, email marketing, or digital marketing role, ideally within a B2C e-commerce environment
• Comfortable working with campaign performance data, with good attention to detail
• An understanding of data protection, consent, and compliance requirements when sending customer communications
• Good time management and communication skills, with the ability to manage multiple tasks to deadlines
• A collaborative mindset and the ability to work effectively within a fast-paced team environment
• Exposure to customer lifecycle or triggered campaigns
• Some experience supporting audience segmentation and testing activity (such as A/B tests), or a willingness to learn
• You’ll also be given dedicated time and access to training on our CRM platform, including Braze’s learning resources, to support your development in the role.

Company benefits

Working with an NHS-focused organisation means doing work that truly matters, every day, you’ll help make a real, positive impact on the lives of patients across the UK and Ireland. And that’s just the start. We also offer:

• Discounted gym membership
• Pension scheme
• Funded training
• Enhanced Maternity & Paternity
• 30 days holiday
• Health & Wellbeing benefits
• Staff discount
• Sick Pay Scheme
• Blue light card membership is available
• Free seasonal flu vaccination
• Regular social events.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, such as support with your application, interview arrangements, or assessment, please let us know, and we will be happy to help.

You can email mailto:careers@chemist4u.com or view the job ad here 

https://www.linkedin.com/jobs/view/4346805295