Forum Discussion
Payment Reminder
Hi All, I am trying to create a canvas that will send payment reminders for user who have booked an appointment and have not yet paid. It should send a message 24 before the appointment date if paym...
Hi,
You will need to do this in a campaign not a canvas (using the same event as exit/reentry does not work as expected in canvas). Sent appointment_reserved as entry and exit, appointment_paid as exit.
Note: This will not work for multiple appointments with multiple payment statuses, the most recent appointment_reserved will be the basis of the message the next day and any appointment_paid will stop the messaging until another appointment_reserved is received.
If you need to support multiple appointments with multiple payment statuses per customer, the most direct way to do this is to orchestrate this outside of Braze and send a new event to Braze API "appointment_unpaid" used to trigger a message.
