Google Tag Manager

Forum Discussion

DRamirez's avatar
DRamirez
Mentor
2 years ago

Nested custom attributes in Custom HTML messages

Hi everybody! I am currently working on a HTML multipage survey IAM. There are 7 different topics that i want to ask users their level of interest on (with a scale from 1 to 5). I was thinking of ...
Segmentation
AllanHeoFNM's avatar
AllanHeoFNM
Visionary
2 years ago

Hi DRamirez ! You should have no problem logging nested custom attributes using the Javascript Bridges. I'm curious though; let us know if you were successful with this!

DRamirez's avatar
DRamirez
Mentor
2 years ago

Hi Allan!
We could thankfully make it happen, and we indeed used the Javascript bridge! The only obstacle that we are currently having is that for some reason the nested attribute isn't saved/registered when the IAM is shown on an Android device. On iOS everything works perfectly and gets saved in the user's profile.

 

  • AllanHeoFNM's avatar
    AllanHeoFNM
    Visionary
    2 years ago

    Hi DRamirez , were you able to resolve this for Android IAMs?

    • DRamirez's avatar
      DRamirez
      Mentor
      2 years ago

      Hi Allan,

      Unfortunately not. In the end, Braze concluded that it was something that had to be requested through the product roadmap. For now, we just did the survey for iOS users only, and hopefully we will be able to send it out for Android users soon!