Forum Discussion
Automated Alerts for Zero Canvas Entries
Is there a way to automate alerts when a Canvas receives zero user entries or sends over a specific time period? This would help us proactively catch issues such as incorrect entry criteria, audience filters, or triggering problems—without relying on manual oversight.
2 Replies
You can try something like this:
- Create a scheduled campaign running at the interval you want to receive alerts
- Option 1
- Create a segment of users who've entered the Canvas or received messages during the reporting period
- In your reporting message template, use Connected Content to Braze's GET /segments/data_series to retrieve the size of the segment during the reporting period.
- Option 2
- In your reporting message template, use Connected Content to Braze's GET /canvas/data_summary to retrieve the number of entries during the reporting period.
- For either Option 1/2. If the size of the segment or number of entries is zero, send the alert. Otherwise abort the message.
Hope this helps, let me know if you have any questions.
While there are some alert options for Campaigns, Canvas alerts have not surfaced yet
https://www.braze.com/docs/user_guide/engagement_tools/campaigns/managing_campaigns/campaign_alerts/#setting-up-your-campaign-alert
For now, you'll need to do this my actively monitory such as checking the dashboard, scheduling a daily report, monitoring triggering events, or orchestrating out in your a data warehouse like Snowflake.
