Forum Discussion
rkrish
3 months agoCollaborator
Abandoned Cart Journey and Revenue Calculation
We have launched an Abandoned Cart Journey (Canvas) for an eCommerce site and we are setting it up with this configuration "Cart Updated" event as entry criteria "Cart Updated" event as exit crite...
TedScott
2 months agoVisionary
Also, this should be setup in a campaign not a canvas (unless the race condition issue with using the same event for entry and exit in canvas is finally fixed).
Historically, using the same entry and exit in Canvas created a race condition. If you had 4 cart updated events, sequentially adding 4 items and inserted the cart items in the email, the resulting email would randomly have between 1-4 items as it would not always use the most recent event for messaging.
If you are not inserting the cart items and the cart URL is the same in all the cart update events, then you do not need to worry about this, otherwise I strongly suggest testing your canvas.
Related Content
- 2 years ago
- 3 years ago
- 3 years ago