Forum Discussion

davidkroll's avatar
davidkroll
Active Member
2 years ago

Re-sending in-app messages if user didn't engage with the original in-app message

Hi -- I'm wondering if anyone has any advice for this situation: We are running a survey, linked to via an in-app message. The survey is just an external Microsoft Forms survey that is loaded i...
In-App Message
  • AllanHeo's avatar
    AllanHeo
    2 years ago

    Hey David! Hope you had a great holiday!

    There's an audience filter called "Clicked/Opened Campaign". If you click that, you can further filter for "Has clicked in-app message". You can also get granular to "has clicked button 1 or button 2" or if you are just simply looking for either one, the general "has clicked IAM" should work. And I don't believe this filter counts the "x" button as a click. 

    Hope this helps! 

  • davidkroll's avatar
    davidkroll
    2 years ago

    Thanks Allan! I'll give this a try.

Max's avatar
Max
Specialist
2 years ago

Hey David!

It's not possible to re-target users based on the X button. As AllanHeo mentioned, only button 1 or button 2 clicks. Body clicks means: "Occurs when a user clicks on the message itself, and not one of the buttons." Find more in the documentation. This also can include clicks of the IAM itself, so it's not 100% sure if the re-targeting works correctly. You definitely should test this.

An alternative could be to use the new IAM Drag & Drop editor and include 3 CTAs. Here you can define the button values/settings for the re-targeting.

Or you use custom HTML IAM's where you can log the clicks with JS:

appboyBridge.logClick('0')

 0 = Button 1 and 1 = Button 2

Braze has some modal templates which you can use.

Hope this helps!