Forum Discussion
Do you utilize Braze simple surveys for NPS or do you use a different tool and why?
I have used simple surveys in the past but now use a custom in-app message that replaces all the responses to emojis. You could argue it's not 'strictly' NPS but it has been more effective across our multiple-language audience base without the need for translation.
I think it depends on the urgency. If you need to launch something today, then Braze simple surveys can definitely get the job done. All the responses will be stored as a custom attribute, and you can retarget based on those, or possibly even send it back to your internal database with a webhook.
Allan
Hey isabellelabadie,
we're using a custom HTML in-app message for the NPS survey. The response can be stored in a custom attribute or sent to external platforms. We're tracking them in Amplitude and a Google Sheets spreadsheet :). Let me know if you want more information here.
Best,
Max
Hey Max, does your HTML in-app also includes a user text input?
We are thinking on 2 questions:On a scale of 0 to 10, how likely are you to recommend Storybook to a friend or colleague?”
What is the primary reason for your score? --> Optional for users who want to write feedback
