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isabellelabadie's avatar
isabellelabadie
Practitioner II
2 years ago

NPS

Do you utilize Braze simple surveys for NPS or do you use a different tool and why?
Inspiration
Max's avatar
Max
Specialist
2 years ago

Hey isabellelabadie,

we're using a custom HTML in-app message for the NPS survey. The response can be stored in a custom attribute or sent to external platforms. We're tracking them in Amplitude and a Google Sheets spreadsheet :). Let me know if you want more information here.

Best,

Max

  • Rodrigo_Sajoux's avatar
    Rodrigo_Sajoux
    Active Member
    7 months ago

    Hey Max, does your HTML in-app also includes a user text input? 
    We are thinking on 2 questions: 

    On a scale of 0 to 10, how likely are you to recommend Storybook to a friend or colleague?”

    What is the primary reason for your score? --> Optional for users who want to write feedback