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nickvdk's avatar
nickvdk
Collaborator
1 day ago

Content Card click trigger IAM

I want to create a flow of a customer clicking on a Content Card in our App which instantly triggers an IAM.

The logical solution is for the Content Card click to log an Event. Then a separate campaign triggers the IAM based on the Event being updated. Problem is in testing it works on some devices and not for others maybe due to Events being updated in the user profile is delayed. You could create a Canvas with an Action Path to look for "Click content card", but the IAM will trigger in the next session. Any ideas?

Thanks

Nick

Content Cards
In-App Message

1 Reply

  • jerome_ahkan's avatar
    jerome_ahkan
    Supporter
    2 hours ago

    Hey Nick, not sure how Content Cards are integrated in your app, but one option could be to handle the click within the app code and then fire a custom event via the Braze SDK to trigger the IAM. That way you’re not waiting for the server-side event ingestion and the trigger can happen immediately on the client-side.

    If the goal is for the IAM to appear right after the card click, this might be a more reliable approach. Otherwise relying on the next session could feel a bit disjointed since it may rely on the customer having their next session soon after (depending what the message is)