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Divyesh's avatar
Divyesh
Supporter
8 hours ago

Issue with Braze ‘canvas/data_series’ API – Getting ‘0 sends’ for canvases despite known activity

Hi Team,

I’m currently using Braze’s canvas/data_series API to fetch performance data for our canvases. However, I’m noticing some data discrepancies — for a few canvases, the API is returning ‘0 sends’ even though I can confirm (from the source of truth) that there have been sends.

Has anyone encountered a similar issue or could help me understand why this might be happening? Would appreciate any guidance or suggestions on how to resolve this.

API
Canvas
Data & Analytics
data transformation

4 Replies

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  • Manoj__'s avatar
    Manoj__
    Visionary
    8 hours ago

    Hello Divyesh​  Can you share more details on the parameters are passed in the URL? I would look at the values of starting_at'/ending_at parameters and also add the include_deleted_step_data in the endpoint to consider any deleted steps.

    • Divyesh's avatar
      Divyesh
      Supporter
      6 hours ago

      We have created the connectors where we have set only the ending_at parameters (which is set to current timestamp when the connectors is ran). Since, according to docs either the starting_at or length is required, we are setting length parameter to 14.

      • Divyesh's avatar
        Divyesh
        Supporter
        6 hours ago

        What will happen whether or not if we include 'include_deleted_step_data' in our APIs